Planning and digital transformation manager
Ministry Of Culture - Saudi Arabia
Total des années d'expérience :23 years, 5 Mois
Overall management of planning and implantation of Strategy, Quality, Financial, Supplier, Portfolio, and Resource Capacity and Capability management. In addition, provide advice on IT governance, strategic planning, and risk, contributing to strategy and policy formulation to inform decision making and achievement of NDF digital transformation to ensure technological innovation and IT structure that will enable effective operation, improved user experience.
Defining, analyzing, and monitoring ICT’s sector trends, and being familiar with sector- specific laws, policies, and regulations, particularly in Technology zones, clusters, research & technology parks, emerging technologies, and digital citizenship.
• Study the proposals, topics or difficulties referred to it, and submit proposed solutions and actionable plans.
• Preparing RFP, reports, and presentations in Arabic and English.
Conduct development, implementation, and continuous improvement of KAUST IT’s Enterprise Performance & Quality Management Frameworks including Strategy, Business Planning and Business Performance Frameworks. Lead the development of a holistic approach to strategy, performance, and quality measurements & management. Including but not limited to:
• Identification & promotion of new and emerging hardware, software and communication technologies and products, services, methods and techniques and the assessment of their relevance and potential value as business enablers, improvements in cost/performance or sustainability.
• Aligning emerging technologies with organizational IT strategies and plays a key role in implementing solution and collaborating with both internal and external stakeholders and work across-functional teams in the development.
• Implementation of a strategic investment appraisal and decision-making process based on a clear understanding of cost, risk, inter-dependencies, and influence existing technologies and business activities, enabling measurement and objectives.
• Support initiatives through implementation, including tracking progress, designing, and monitoring key metrics, tracking performance against milestones, and providing change management guidance.
• Set the direction of Strategy & Performance Measurement Process, including the information gathering, data analysis and ensures timely submission of the Up-to-date statistics (KPI scorecards, budget, and delivery status summaries etc.) and required IT performance and management reports.
Leading the programs and projects management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables. Analyzing financial data, including project budgets, risks, and resource allocation. Providing financial reports and budget outlines to IT Leadership. Other responsibilities, includes but not limited to:
• Leading the PMO Establishment
• Managed the implementation of Enterprise Project Management (EPM) system
• Establishment of KPIs, governance framework, and artifacts for PMO
• Develop IT governance, policies, and procedures.
• Implementation of Dashboards, Timesheet Reports, Projects customized reports for IT and Enterprise Application management
• Created the department’s strategy.
• Appling Project Management Institute (PMI) processes standards to ensure that all projects documents are complete, up-to-date, and stored appropriately.
• Planning the allocation of department’s resources (budget and human resources)
Perform and conduct all the statistical and studies required for improving and measuring the performance of various departments within Ministry of water & Electricity in Jeddah and Riyadh.
1. Established the ladies department of water awareness & conservation
2. Established communications and contacts in the community (Universities, schools, private & public sectors)
3. Conducted many water awareness trainings, workshops, and technical lectures
4. Conduct a statistical study on the water usages in Jeddah city
5. Conducted the customer services and customers satisfaction surveys
6. Raised the level of water awareness in the community in different sectors
Managing the ladies department for Water Awareness and conservation, and leading all the projects of water awareness and conversation.
1. Managed CSR’s team and planned the activities of new established department
2. Established Corporate Social Responsibility Department.
3. Planned and executed the Corporate Social Responsibility Strategy
4. Analyzed the web presence of NWC and suggested ways of improvement
5. Assisted in planning the marketing of NWC’s website
6. Conducted many marketing research studies for NWC and its level of services
7. Conducted many marketing and CSR events and campaigns
8. Conducted the most effective marketing campaign
Developing & Mastering Nesma Companies' websites, Intranet and coordinate with all Nesma Companies.
1. Developed and maintained 15+ websites for NESMA companies
2. Analyzed the business needs of NESMA companies in regards to web presences
3. Conduct quality reviews on NESMA companies and implement the best web development practices on NESMA companies websites
4. Updated NESMA companies websites
5. Created NESMA Intranet site
6. Analyzed and enhanced the usability of NESMA companies website
1. Developing and designing web sites.
2. Designing forms for Optical Mark Reader
3. Assist in developing Databases for Optical Mark Reader Programs
4. Developed and maintained clients’ websites
5. Analyzed the contents of clients’ companies in regards to web presences
6. Updated the websites’ contents
1. Full responsability of IT department
2. Assist in Accounting and Auditing
3. Full responsability of Marketing and Telemarketing
1.Provide full administrative and secretarial support for the Section Head, and secretarial support for Adult Medical Oncology staff physicians and nursing staff, as required
2.Take and transcribe minutes of all Section meetings, and other meetings as required.
3.Prepare and distribute monthly, annual and other reports, as required
4.Prepared slide and overhead presentations as requested
5.Participate in research activities including data input and extraction, photocopying printed documents, typing documents, maintain files, maintain electronic filing system of reference materials
7.Typing patient educational materials in English and Arabic
8.Plans and organizes
1.To Process claims on Falcon System for initial receipt through to approval within specific guidelines
2.To Process new business, from initial policy set up through to dispatch of fulfilled members packs
3.Adjudicate outpatient claims within agreed guidelines and understand how to proceed when a claim falls outside the laid down criteria
4.Accurately input claim details to Falcon in accordance with written procedures ensuring particularly that the financial element of the claim is correct. In this respect, clear understanding is needed of the network providers billing process; accurately interpreting the appropriate discount structure and invoice items by service type
5.Set up new contracts and input members details to Falcon in accordance with written procedures
6.Assist with fulfillment of the policy and members packs when required
7.Amend the policy and members records in accordance with requests from our client and issue replacement documentation
8.Respond to customer queries in writing and over the telephone in a professional manner
9.Proactively seek to means to provide an excellent level of custoner service.
Developed web sites, by using HTMl, JavaScript, PHP MySQL languages. used Flash, Dreamweaver, Fireworks for graphic designes
Master of Information Technology Management, University of Sunderland, U.K. Thesis title: Building a Mechanism for Developing E-Customer Complaint Solution (Integrated with Services Desk) for NCB. Grade: Very Good (B)
40 training hours
GPA= 4.79 of 5.0 Best Graduation Project
Strategic Visionary Management
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