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Reem Yasir, travel adviser

Reem Yasir

travel adviser·CentroCDX

Egypt

Higher diploma, English

Work experience

Total years of experience: 7 years, 9 months

travel adviser

November 2024 - Present

CentroCDX

Cairo, Egypt

November 2024 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Sales Agent

November 2024 - Present

Centro CDX

Cairo, Egypt

November 2024 - Present

• Prepared customized travel packages based on customer requirements and
preferences
• Assisted customers throughout booking and payment processes
• Explained travel services and converted inquiries into sales opportunities
• Maintained high levels of customer satisfaction through professional
communication
• Supported customers throughout the sales journey to ensure positive customer
experiences
Company industry:
Business Process Outsourcing (BPO)
Job role:
Sales

visa assistant

August 2024 - November 2024

Worldtripdeal.com

Cairo, Egypt

August 2024 - November 2024

Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Customer service

May 2024 - November 2024

Worldtripdeal.com

Cairo, Egypt

May 2024 - November 2024

Company industry:
Travel Agency
Job role:
Customer Service and Call Center

call center agent

May 2024 - November 2024

worldtripdeal.com

Cairo, Egypt

May 2024 - November 2024

Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Travel Operations Specialist

January 2024 - November 2024

World Trip Deal

Cairo, Egypt

January 2024 - November 2024

• Managed inbound and outbound customer interactions professionally
• Responded to customer inquiries regarding bookings, travel services, and
company offers
• Resolved customer complaints while maintaining service quality standards
• Assisted customers before and after booking processes
Visa Processing & Travel Coordination Responsibilities
• Processed visa applications according to destination requirements and
documentation procedures
• Prepared travel packages including flights, hotels, transfers, and tours
• Coordinated travel arrangements according to customer budgets and
preferences
• Maintained accurate booking records and travel documentation
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

English teacher

September 2018 - October 2023

Freelancing

Khartoum, Sudan

September 2018 - October 2023

Private teaching of English for students
Company industry:
Training & Education Center
Job role:
Teaching and Academics

English teacher

November 2022 - April 2023

Thoiba elementary school

Khartoum, Sudan

November 2022 - April 2023

I was teaching all the classes from grade 1 to grade 6
Company industry:
Training & Education Center
Job role:
Teaching and Academics

English Teacher

May 2021 - April 2023

Thouyba Elementary School

Khartoum, Sudan

May 2021 - April 2023

• Delivered English language instruction and managed classroom activities
• Developed strong communication, organizational, and problem-solving skills
• Maintained structured learning environments and student engagement
• Managed classroom responsibilities in fast-paced educational settings
Company industry:
Vocational Education
Job role:
Teaching and Academics

French teacher

December 2020 - December 2022

Freelancing

Khartoum, Sudan

December 2020 - December 2022

Teaching online French language on Whatsapp, Freelancer
Company industry:
1342
Job role:
Teaching and Academics

Teacher assistant

September 2022 - November 2022

Alhosam Elementary School

Khartoum, Sudan

September 2022 - November 2022

I was work as an English teacher assistant
Company industry:
1342
Job role:
Teaching and Academics

French teacher

June 2022 - November 2022

Freelancing

Khartoum, Sudan

June 2022 - November 2022

Teaching online French language on telegram, Freelancer
Company industry:
1342
Job role:
Teaching and Academics

Volunteer Speaker

August 2018 - August 2018

Draw Your Future Program

Khartoum, Sudan

August 2018 - August 2018

• Delivered educational and career guidance sessions for students
Company industry:
Vocational Education

Education

Sudan University of Science and Technology

March 2022

March 2022

Higher diploma, English

Sudan

Sudan University Of Science And Technology

November 2020

November 2020

Bachelor's degree, Languages

Sudan

Skills

Customer Service Skills

Expert

Call Center

Expert

Computer Skills

Expert

Leadership

Expert

Teamwork

Expert

Call

Expert

Communication skills

Expert

Team work

Expert

Fast learning

Expert

Computer skills

Intermediate

Work under pressure

Expert

Problem solving

Intermediate

Time management

Expert

Microsoft PowerPoint

Intermediate

Public Speaking

Intermediate

Language Skills

Intermediate

Language Teaching

Intermediate

Customer service

Expert

Customer support

Expert

Sales

Intermediate

Call Center

Intermediate

Microsoft Office

Intermediate

Administration

Intermediate

Management

Intermediate

Customer Care

Expert

Microsoft Excel

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

OPERATIONS

Intermediate

TRAVEL ARRANGEMENTS

Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

French

Intermediate

Training and Certifications

Certifications
Organization Management Course
English Language Conversation Course
Professional Training of Trainers Certificate
Computer Applications Course
Psychology Diploma
Community Based Health First Aid _ Sudanese Red Crescent
Mar 2019
Basics Of Photoshop _ New Horizon Center
Jan 2021
Basics Of English Language Convention _ Melody Press International Foundation
Jun 2021
Translation from different perspective _ Vision platform
Jan 2022
ICDL _ Almostagbal Center for Training and Capacity Building
Dec 2022
Computer Applications _ Almostagbal Center for Training and Capacity Building
Dec 2022
Jolly Phonics _ Elhoory's Center For Languages & Human Development
Jun 2023
Phonetics _ Elhoory's Center For Languages & Human Development
Jun 2023

Hobbies and interests

Learning about dealing with students
Watching English videos
Reading books