Reem Hussein Shaheen Ishaq Al sahoory

Skills:
Bayan Very Good
FBM Very Good
Attendance Mangment Very Good
QEMS Good

• To assist a robust recruitment process inclusive of specific selection criteria (competency, talent, characteristics, experience and education) interviewing, references, testing, placement, orientation, exit interviews, outsourcing practices for the property.
• Assist as directed with placement for seasonal work shortages and managing labor turnover.
• Handle the administration of staff benefit plans for the resort and the disclosure of information concerning benefits to staff .
• To assist in handling the Resort's benefits such as but not limited to:
- Health care Benefits-Medical, hospitalization … etc.
- Employees’ welfare and staff Restaurant.
- Annual Leave records-processing and records keeping.
- Employees’ activities and sports
• . Maintain highest standard of professionalism, ethics, grooming and attitude towards guest, clients and other staff.
• Handle and coordinate the employment passes, work visa’s and dependant passes with immigration as required for all expatriates staff.
• To assist in the co-ordination of the Performance Appraisal system..
• Maintain Personal records
• .Support and uphold the company missions, visions and values.

• Maintain staff facilitation and ensure functionality and safe conditions for:
- Staff Entrance.
- Staff accommodation.
- Staff Transportation.
- Staff Lockers.
- Staff Restaurant

Skills:

Yamsafer Excellent
Agoda Excellent
Expedia Excellent
Booking.com Excellent
sky horizon Very Good
G mail Excellent
out look Excellent
Excel Very Good
power point Excellent
Word Excellent
yahoo Excellent


•Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
•Cold calling to arrange meetings with potential customers to prospect for new business.
•Responding to incoming email and phone enquiries.
•Acting as a contact between a company and its existing and potential markets.
•Negotiating the terms of an agreement and closing sales.
•Gathering market and customer information.
•Negotiating on price, costs, delivery and specifications with buyers and managers.
•Advising on forthcoming product developments and discussing special promotions.
• Significant call center experience
• Able to juggle multiple tasks at the same time
• Always graceful under pressure
• Customer services skills (Handle & resolve guest complaints via phone and emails.)
Manages room's inventory to achieve & optimum results in Occupancy.
• Leads a motivated and aggressive team.
• Supervises the Reservations Agents in their daily duties, including pick-ups, travel agents commissions,
and staff responses to clients.
• Follow up on lost business and bring information about them to the knowledge of the department
superiors
• Keeping the reservations staff informed on all changes or developments within the hotel and the
company.
• Handling Groups update and maintains Reservations tasks.
• Preparing the daily - Weekly pick up reports
Building Rates on Trust system and PMS
• updating OTA's Contacts and Rates
• updating Rates on daily Basis through Property channel Manager.
Ensure all reservation enquires are professionally, and promptly handled and that there is no
loss of business.

Reservation Agent
Opening Team Grand East Hotel 10/3/2016 - 1/9/2016
Printing Arabic and English.
The ability to organize appointments and files for the Director and receive phones and coordination meetings.
Serious desire to work and the administrative development and creativity.
A Customer services skills (Handle & resolve guest complaints via phone and emails.)
Always graceful under pressure.

Administration Job Role: Management September 2012 - February 2013 -did Package of administrative tasks and technological functions (IT) related.
-supervising all administrative activities that facilitate the flow and functioning of the office in general.
Ensure the functioning of the office effectively.
Arrange business trips, meetings, and appointments. - To delegate work scientific.