Reena Abraham

Sr. Director, Learning & Development - From July 2014- Present

Director, Learning & Development - From 20 July 2011 to July 2014
Job Description: * Consulting and Client Relationship management
* Strategizing delivery of frontline, middle and Senior Leadership Programs
* Managing the Learning design & delivery teams as well as the Development centre
* Strategy, Design and implementation of Employee Engagement and Organisation Development initiatives
* Driving the Succession planning, Talent and capability management framework
* Managing consultants, project leads, e L&D, Employee engagement budget
* Driving Training council with the senior leadership for creating an empowered workforce
* Responsible for the innovation in other HR Functions -Induction, employee engagement, organization development

* Program Management for Talent development, Account Management in sync with Operations
* Driving Change Management, Business Intelligence and Knowledge Management initiatives

From June 2010 - Dec' 2010
Director, Learning & Development - Paradigm Shift. Chennai. India
Job Description: * Driving business development and client management
* Instrumental in the establishment of different training procedures and process
* Design and delivery of training programs for behavioural and leadership programs
* Aptly managed training management programs and development of in-house talent pool
* Successfully interfaced with clients
* Designed and implemented learning frameworks based of E-2-E training
* Managed operations, training and quality assurance.
* Reduced grievances while maintaining, a streamlined profitable department.

From Sep 2009 - April 2010
Setting my family business..
Aviva Cos-c (Norwich-Union) -WNS - Customer Operational Services, Chennai. India

Sr. Manager/Head, Learning & Development - From Dec' 2005- Sept' 2009
Job Description: * Spearheaded the learning and development cell involving training, facilitations and deliverables ensuring training delivery for technical processes
* Successfully imparted/shared process training best practices across businesses for 100% process capture and knowledge transfer for the business and transitions.
* Responsible for performance of large training teams across the verticals
* Creating career roadmaps for the team and workforce and consulting with business
* Member of the India-Norwich transition team and had migrated three programs from Norwich and York.
* Part of the Harmonization team, helped align the department to the parent company - WNS that bought over AVIVA.
* Certified member of the 'Development Centre' that helped identify and create talent pool.
Played a key role in the following: * Standardization of all training content, training facilitation and delivery across the centre.
* Client interaction, new business development, developing MIS reports on the team's performance.
* Designed and delegated HR related programs such as appraisal-appraisee recruitment & selection, managing poor performance, customer care, induction, leadership training across the centre.
* Monitoring quality standards and adherence to SLAs.
* Implementing motivational programs to boost the morale of the team.
* Maintaining ISO, ISMS and quality aspects related to training for the entire centre.
* Developed in conjunction with the HR lead, a culture that ensured all staff had appraisals and PDP lead on and implemented the knowledge, skills framework across all staff groups.

Sutherland Global Services, Chennai. India
Asst. Manager, Learning & Development - From Oct' 2004- Dec' 2005
Job Description: * Team supervision and timeline adherence in accordance to targets and goals
* Managed the delivery of all training and developmental interventions of the Corporate Training team - aka - 'Centre of Learning' (COL)
* Headed a team of Trainers, vendors, team supervisors and Instructional Designers in Corporate Training team (COL)
* Significant contribution in client interaction, new business development, developing MIS reports on the team's performance, maintaining and monitoring quality standards for the team
* Actively involved in quality standards implementation
* Mentored and developed the team of Instructional designers and supervisors
* Managed the learning centre's updates & evaluation systems.
* Managed and conducted appraisals for front-line leaders.
* Worked with the Organization's On-shore training team, from America, in recruiting and training and development metrics, number of courses offered, participant profiles and evaluation results to business line clients.

Past Associations: I. CSS-Cybernet Slashsupport Pvt Ltd. Chennai - India
Training Head, Quality and Training department - From Aug' 2003 - Oct' 2004

II. Sutherland Global Services Pvt Ltd. Chennai India
Sr. Facilitator, Training Department - Nov' 2002 - Aug' 2003
III. Summit HR. Chennai India

Sr. Facilitator, Training Department - Mar' 2000 - Nov' 2002