Head of Human Resources
Technip Middle East
Total years of experience :23 years, 2 Months
• Draft & streamline policies for implementation & adherence
• Employee management of dynamic staff strength consisting of permanent, fixed term, agency, Impatriate and expatriate employees
• Recruitment - Overlook recruitment activities including offer negotiations at senior level & partnering with business for forecasts, including secondments and deputations, Internships
• Training - Training forecast and lead the training activities within the set budget for the entity
• International mobility for employees assigned on deputation within the region/group.
• HR Operations: Mobilization, de-mobilization, Termination, Resignation, contracts, amendments, timesheets, over time, leaves, tickets, Promotions, Redundancies, as per Qatar Labour Law
• Payroll reconciliation & provide inputs during pre-process stage for monthly payroll
• Super User for updating HRIS applications like EuHReka, SMART HR, HR Upload Express, HR Web, HR Tool, IFS, etc. to ensure smooth functioning of all applications with regards to employee data
• Providing advice / solutions and playing a major role in work reviews and change processes
• Talent Management - Conduct people reviews as a part of Succession planning and responsible for the Performance Appraisals & projects related to job grading
• Prepare HR dashboard templates for HR reporting on recruitment, exit analysis and training
• Job evaluation for all critical and key positions and ensure job descriptions are in place
• Review and re write job descriptions HR team and set KRAs/KPIs
• Project managed software implementation of HRMS for the Organization
• Assist in QHSE initiatives for employees and work towards achieving objectives of the department
• Approve expense notes, BMRs, LTMRs etc including QHSE projects as internal audits & floor walks
• Monthly headcount reporting through Enablon & audit reviews
• Develop a robust “Reward & Recognition” programme on a yearly basis
• Design “Welcome Book”, induction presentation and set up “On boarding” formalities
Serco BPO Pvt. Ltd. (India Operations)
AVP - HR (Business Partner) Mar '10 - Feb '12
• Strengthen relationships & partner with functional line of business to facilitate structural/ cultural change by understanding business and conduct "Training Need Analysis"
• Recruitments: Manpower planning/forecasting & strategize recruitment, work closely with Biz Heads keeping in mind the target audience, organization structure & business plan by understanding job roles & strategizing recruitment to seek eligible candidates through advertising campaigns & various other channels of sourcing
• Responsible for the development, implementation and management of all human resources functions within the organization including policy & SOP implementation, employee relations, compliance through audits, performance management, compensation & benefits administration
• Operate as a strategic partner within the organization's leadership for specific HR projects
• Analyse cost and benchmark current compensation programs & ensure compliance
• Conduct employee satisfaction surveys through E-Sats, exit interviews / analysis and keep the attrition percentage low through motivational activities.
• Advice and counsel Team members, Partners & Managers on organizational policies, procedures and regulatory compliance requirements.
• Induct Supervisors & implement Performance appraisals for Supervisory & Senior Leadership
• Evaluate and implement policies & job descriptions within the Organization framework
• Understand training needs & ensure timely training imparted by benchmarking the "best"
• A core member of the Project Management Team from the HR function to manage redundancies, under staffing, change management, by ensuring business continuity and legal requirements
• Handle disputes, CAP / DAP & work on HRIS improvement
• Design & implement "Reward & Recognition" program along with other incentive programs
• Prepare annual budgets & monthly HR report for board review
Inventurus Knowledge Solutions Pvt. Ltd. Apr '08 -Mar '10
Senior Manager - HR & Sourcing
Inventurus is a global Revenue Cycle Management company, headquartered in New York, serving 2800 Healthcare providers across the US, with delivery centers in Alabama, Mumbai, and Hyderabad and a sales office in Los Angeles.
This position involved decision making on a daily basis, which impacted the business needs.
• Strategize recruitments & lead the recruitment team to bring out the most desired results
• Recruit through paper adverts, job portals, campus hiring, road shows and consultants
• Conduct compensation surveys and benchmark salaries & benefits for the Organization
• Administer compensation & benefits, performance management, SOPs, policy implementation
• Establish Organizational start-up of the HR department where none existed in Hyderabad. (Was a member of the key management team enabled growth of the centre through timely recruitment and compensation analysis considering the business design and Organization growth)
• Induction and joining formalities of Senior Leadership
• Career advancement through TNI and IJPs for growth/job rotation of internal resources
• Ensure consistency between the Operations roster, HR, and Corporate Compensation system to maintain accurate employee information.
• Been a Management Representative & led the ISO 9001 and 27001 audits for the HR department
Pantaloon Retail India Ltd. (Future Group) Jun '06 - Apr '08
Assistant Manager - Human Resources
• Work with VP-Ops to develop and implement action plans to achieve desired performance levels
• Plan and lead recruitment for all existing & new stores in the West zone including the Zone office
• All HR operations and recruitments for New Store Ventures. Handhold & undertake all HR functions until the store is stabilized, for 3 big businesses: Big Bazaar, Food Bazaar and Pantaloons in the West Zone including Contract / Flexi / Temp staffing.
• Ensure SAP hiring, payroll processing and issuance of offer and appointment letters on time
• Ensure training pertaining to SOPs, cashiering etc is completed for all new hires
• Employee engagement at Store and zone level, conducting "Fun @ work" activities.
• Ensure timely induction and training of new recruits
HSBC Bank Middle East Ltd (Qatar) - Corporate and Institutional Banking
Executive Assistant to Managing Director Nov '04 - Dec '05
• Scrutinize money laundering reports and get customer feedback
• Employee relations: Provide administrative support to the entire Corporate, Business Banking Unit and Institutional Banking team and ensure department manuals are up to date.
• Ensure the deadlines are met by the department with regards to compliance for audit purposes.
• Liaise with the communication department to ensure proper inputs are given for intranet
• Conduct fun at work activities with the HR team and conduct other CSR activities
• Liaise with staff at all levels for leave management & co-ordinate travel schedules of CEO & MD
• Co-ordinate project based work
Qatar Airways (Doha, Qatar)
Administration & Welfare Officer Feb '99 - Oct '04
• Personnel administration of employees in a multicultural environment.
• Handling RP renewals, Insurance, exit permits, CR renewals, cancellations
•Performance appraisals, promotions and their salary reviews alongside assisting with annual leaves, sick leaves and emergency leaves
• Promotional events: Conduct briefings and arrange for crew to participate in local and international promotional events.
• Counselling employees for performance related and personal issues including housing issues
• Process and action voyage reports along with generating reports from AIMS (Airline Management Information System)
• Handling duty free discrepancies and carrying out investigations
• Conduct new employee orientation to foster positive attitude toward organizational objectives.
• Served as a link between management and employees by handling questions, helping resolve work-related issues and taking disciplinary action whenever required
• Bachelor of Arts in Economics from Bhavan's College, Bombay University, India • Post Graduate in Business Administration (Human Resources) from Symbiosis, Pune, India
• Diploma in Airlines, Travel/Tourism Management from Trade Wings Institute (Mumbai, India)
