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Reginald Arvin Hidalgo, Operations Management Assistant

Reginald Arvin Hidalgo

Operations Management Assistant·Freelance

الفلبين

بكالوريوس, Political Science

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 1 أشهر

Operations Management Assistant

يناير 2025 - يناير 2026

Freelance

أوكلاهوما، الولايات المتحدة عن بُعد

يناير 2025 - يناير 2026

• Directed and coordinated team members with end-to-end tracking of office resources, ensuring full
visibility over asset movement and operational flow
• Performed detailed financial verification and reconciliation, safeguarding accuracy across
transactions and records
• Identified and resolved discrepancies in financial and operational data, strengthening overall
reporting integrity
• Built and maintained structured digital systems for documentation, improving efficiency and
accessibility of key records
• Acted as a trusted support partner to the client, delivering timely insights on financial status and
resource allocation
• Managed and verified bi-weekly financial records averaging $40, 000, ensuring accuracy and timely
reporting

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Communications Officer

نوفمبر 2024 - مايو 2025

University of Santo Tomas Graduate School

Manila، الفلبين

نوفمبر 2024 - مايو 2025

• Attend and provide documentation to research and conservation based activities such as focus group
discussions; ocular visits; and cultural heritage conferences and conventions.
• Draft narrative and activity progress reports using documentation for filing, submission, and
presentation to stakeholders (such as, US Department of State, Provincial, Local and Municipal
Government Units).
• Coordinate with government agencies and local government units in conducting field visitations and
data acquisition.
• Assisted project director with preparation, documentation, and organizing of cultural heritage-based
events
• Coordinate team members in acquiring archival records, collated for progress reporting submitted to
key stakeholders.
• Assisted with organizing partnership development activities relating to Tourism and Cultural
Management Development programs.

مجال الشركة:
السياحة والمتاحف والمرافق الثقافية

Customer Service (Player Support Agent)

يناير 2022 - نوفمبر 2024

Keywords Studios Manila

Pasig City، الفلبين عن بُعد

يناير 2022 - نوفمبر 2024

• Provides detailed analysis and documentation on gameplay activity for 40+ customers daily, mainly
cross-checks and clarifies inconsistencies with inventory and payments.
• Utilized database tools such as Looker, Webpanel and Jira to validate technical reports.
• Investigated complex account-related concerns by reviewing transaction histories, gameplay logs, and
internal records to ensure accurate and fair resolutions for players.
• Resolves 100% of player reports relating to purchase concerns, technical gameplay issues, inventory
discrepancies, Terms of Service violations, and feedback plus suggestions within 12 hour SLA. Also
handles VIP and non-English speaking tickets.
• Maintains 95% satisfaction average Customer Service Rating and 4.7 (out of 5) average Quality
Analyst rating throughout 2024, top 2 out of 27 other player support agents.
• Responds to all messages within 12-hour SLA, regardless of topic involved, with an average daily
response rate of 40-50 messages. While consistently providing 60 to 70 sent responses during high
volume queues.
• Collaborated with cross-functional teams including Quality Assurance, Game Operations, and
Technical Support to escalate emerging issues, identify recurring player concerns, and contribute to
continuous improvements in support processes and player experience.
• Demonstrated strong analytical, problem-solving, and conflict-resolution skills in a fast-paced
live-service gaming environment, balancing customer advocacy with company policies and operational
requirements.

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

التعليم

University of Santo Tomas

يناير 2022

يناير 2022

بكالوريوس، Political Science

الفلبين

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLIANCE AUDITING
Intermediate
COMPLIANCE AUDITING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate

اللغات

الانجليزية

مبتدئ

التاغلوج

مبتدئ

التدريب و الشهادات

الشهادات
Special Virtual Class - Business Data Analytics