Customer Service
Al Salam private school
Total years of experience :2 years, 2 Months
Designation: Customer Service
Company: Al Salam private school, Dubai Alnhada
Duration: From April 2011- present
Responsibilities.
• Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person, and via telephone calls and emails;
• Acting as a contact between a company and its existing and potential markets;
• Negotiating the terms of an agreement and closing sales;
• Representing the organization at trade exhibitions, events and demonstrations;
• Challenging any objections with a view to getting the customer to buy;
• Liaising with suppliers to check the progress of existing orders;
• Checking quantities of goods on display and in stock;
• Recording sales and order information and sending copies to the sales office;
• Making accurate, rapid cost calculations, and providing customers with quotations;
POSITION- Sales Lady (Cosmetics)
FOKOU Center, Yaoundé, Cameroon.
Responsibilities:
• Advertising and displaying items for purchase Read more
• Provide assistance to customers in a very pleasant and friendly manner.
• Inform customers about product discounts and promotions.
• Track and follow-up all customer requests in a timely manner.
• Answer customer inquiries concerning services, products, billing etc
• . Maintain broad knowledge of company products and services.
• Manage and log all the customer calls and e-mails.
• Build long-term relationship with customers for new business development opportunities.
• Perform clerical duties like photocopying, operating FAX machine, data entry and general book-keeping as and when needed.
2005-2006: G C E O/L and A/L Certificate