E-Commerce Data Analyst & Customer Service Associate
FEER MCQUEEN
Total years of experience :7 years, 1 Months
Write and edit product content that will be published on e-commerce website portals.
Set standards, systems, and best practices for new product listings,
distribution, and maintenance.
Work closely with different teams (product management, graphics, sales) to
provide updated content that will be shared across e-commerce platforms.
Ability to multitask and meet deadlines while maintaining attention to detail.
Be a subject matter expert to assigned product categories.
Being the first point of contact for customers and handle all customer inquiries.
Providing customer support via phone, email, and live chat.
Making recommendations to customers about the company’s products and
services.
Recording customer feedback and suggestions.
Reviewing and reconciling accounts, processing payments to external partners and maintaining updated records of invoices and receipts.
I work on choosing appropriate training methods per case, mapping out training maps and schedules, marketing training opportunities to employees and providing necessary information, in addition to managing an online platform.
always in contact with customers and generating leads and turning them into opportunities for sales.
still in progress