ريهام شوقي, Service Manager

ريهام شوقي

Service Manager

Gulf Air Airlines

البلد
مصر - القاهرة
التعليم
ماجستير, Business Administration
الخبرات
4 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 1 أشهر

Service Manager في Gulf Air Airlines
  • البحرين
  • يونيو 2005 إلى يناير 2006

Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
• Provided industry operational training on policies and procedures to new employees.
• Directly provided effective solutions to customer complaints resulting in decrease escalation issues to corporate.
• Maintained knowledge base of business operations to keep departments and employees informed about work-related changes.
• Developed and assigned work schedules to employees for adequate shift coverage through conducting formal briefings to staff members.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, by consistently arriving to perform immediately and delegating daily tasks to team members.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

Promotions, progressions and highlights:-

•Customer service excellence course.
•Inflight chef assistant manager course (Sou chef).
•Inflight sky nanny training course
•Letter of recognition and appreciation from CEO ( Chief Executive officer) Mr. Bjorn Noif as Best employer of the year 2007

Tour operator
  • يوليو 2004 إلى مايو 2005

for organizing and maintaining up to date filing system in the Food and Beverage division and sales division, ensuring its effective efficiency.
•Responsible for monitoring and controlling the consumption of operating supplies in the Food and Beverage office and Sales office.
•Maintained the Banquet Reservation Book in the Food and Beverage office, ensuring it corresponded with the Computer System to provide priority to the best profit yield.
•Check perspective tentative and confirmed booking from the Sales Office Capable of handling guest complains promptly and professionally.
•Prepared cancellation and amendment request forms immediately after notice is given ensuring timely distribution of information disseminated to all departments met.
•Prepared operational reports required from the Food and Beverage department and Sales department.
•Responsible for organizing and maintaining current data filing systems in the Food and Beverage department.
Cairo, Egypt, Far East Travel&Tours, As

الخلفية التعليمية

ماجستير, Business Administration
  • في UdemyUdemyUdemyWyndham universityDistrict of Columbi
  • يناير 2014

courses: & Data Analysis,

بكالوريوس, English/German Literature
  • في Alsun University
  • يناير 2004

.

Specialties & Skills

ASSISTANT MANAGER
BROCHURE DESIGN
BUSINESS OPERATIONS
COACHING
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
CUSTOMER SERVICE
FILE MANAGEMENT

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الالمانية
متمرّس

التدريب و الشهادات

Bachelor degree in English literature and german language (الشهادة)