Software Engineer
Cisco Systems India Pvt. Ltd.
مجموع سنوات الخبرة :10 years, 3 أشهر
Last Point of Escalation for Customers issue
Early Field Trial Testing for new releases
Features testing for customer, if they encounter any issue
Building Engineering Special Image if found that the issue is with code
Providing detailed RCA for critical issues Joint troubleshooting along with TAC for customer escalations
Direct interaction with Developers for code related issues in software.
Lab recreates for customer issues.
Raise defect and feature request if required in any software release.
Viptela SD-WAN Solution consultant, responsible for providing solution design and architecture support and solve reported SD-WAN product and solution problems of moderate to high complexity,
Products like vManage NMS, vSmart Controller, vBond orchestrator and Viptela Edge and Cisco Edge devices
Support Viptela edge devices vEdge-100/1000/2000/5000, Cisco IOS-XE SDWAN edge devices (cEdges) like, ASR-1000 series, lSR-1000 series, ISR-4000 series, Cisco Nutella, CSR1000v routers, Cisco-5000 series Enterprise Network C Efectively utilize databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction. Conducted SD-WAN Boot Camp trainings for new TAC teams, Advanced Services and Cisco partners. Providing RCA reports once for critical issues
Routing and Platform Consultant Engineer, responsible for providing solution design and architecture support. Mentor and train new engineers on Platform and Routing protocols. Troubleshoot on routing protocol like OSPF, EIGRP and BGP
Troubleshoot Routing platform issu es.
Creating and Managing Tenants on Google Cloud Platform.
Orchestrate deployment of Network Service and system with a public cloud environment using a cloud management protocol
Monitor the database in Google Platform and provide the relevant information to the concerned team when required.
Monitor the health status of tenants, load-balancer and firewall. Interact with external customers to configure new connection and if necessary, troubleshoot existing connections into our gateway. Responsible for Alarm Monitoring, generating trouble tickets, Fault analysis and Fault Management
Proactively checking alarm tickets and looking into the device to see if there is any problem.
Configuring and troubleshooting Port-channel, ACL, VLAN (Date and Voice), access and trunk ports
Troubleshooting slowness, traffic shift and other Local Area Network and Wide Area Network issue.
Configuring STP, RSTP, VLAN, VTP, SPAN port and Port binding Redistribution of routing protocols, Route‑maps (Policy Based Routing), ACL, NAT
Configuring VTP domain, trunk links, ether channels and remote VLANs on Cisco and other vendor switches
Troubleshooting the network for the network connectivity issues and network performance issues.
Troubleshooting routers and switches for network connectivity and performance issues
Establish a network management application to provide network availability reporting!
Add, remove and configure network devices to accommodate changing LAN and WAN requirements, remove bottlenecks and maximize efficiency Coordinate switch, router, and access point code upgrades, daily backups, and centralized management tools.
Worked on CISCO products for RMA
Boot Failure Recovery, Flash memory upgrade, HIGH CPU on switches and IOS upgrade assistance. Ability to quickly resolve the Network and Hardware related issues. Planning, Designing, Implementing and Monitoring using Cisco Firewall Solutions
Creating RMA and Engineer Failure Analysis High availability of Network by implementing HSRP and GLBP
Providing feedback to the Tier 1 agents to improve the quality of replies.
Troubleshooting routers and switches for network connectivity and performance issues
Configuring VTP domain, trunk links, ether channels and remote VLANs on Cisco and other vendor switches
Qualification University/Board Year of passing Percentage/Division
H.S.C CBSE Board 2008 64.2%