Senior Manager
Reliance Communications Limited
Total years of experience :18 years, 8 Months
Handling National Key Accounts - Corporate Sales division of Reliance Communications.
Providing Telecom Solutions to Corporates in the form of WDVPN, Voice & Data products.
Handling some of the Top Corporates like Ebay, Universal Music, Weizmann Forex (Western Union), TCS Lyra Networks, Piramal group, Shaadi.com, Institute for Technology & Management, Fino PayTech Ltd and Schlumberger.
To generate postpaid business in Voice and Data products.
To provide end to end Wireless solutions to all Top Corporates.
Heading the Retail Sales division of Reliance Communications for South Mumbai Cluster.
Monitoring Sales of Postpaid & Prepaid SIM Cards, Reliance proprietary & Open Market Mobile Phones, e-Recharge & Accessories across Reliance World outlets in South Mumbai (Company owned + Franchise).
Governing the Profit & Loss and overall Business Development of the cluster.
Promoting proprietary brands like ZTE for Mobile phones business.
Ensuring Stores have all the available stocks and billing primary every month.
Making sure all Franchise outlets bill e-Recharge from company.
Implementing various promotions and schemes for customers as well as incentives for stores staff.
Heading the West Zone Telecom division of Planet M Retail Limited.
Driving the Sales of Mobile Phones, Operator Services & Accessories across major cities like Mumbai, Pune, Ahmedabad, Surat, Baroda, Nagpur, Aurangabad, Indore & Raipur.
Monitoring the Profit & Loss and overall Business Development of the division.
Promoting group company brand Videocon & gaining healthy market share for the same across Planet M - West.
Ensuring right product mix of various brands across stores depending on the catchment of the area.
Raising purchase orders of GSM & CDMA handsets for the entire Western region after analyzing the sales and inventory status of each city across each store.
Driving Operator business (SIM cards) by getting exclusive deals for Planet M & special deals for weekends.
Responsible as an Area Operation Manager of all categories for Malad Inorbit Store.
Coordinating with Handset manufacturing giants like Nokia, Samsung, BlackBerry, Motorola, Sony Ericsson, and the others, extracting maximum sponsorships from them.
Implementing various promotions and schemes for customers as well as incentives for stores staff.
Overseeing 45 stores across West & over 200 employees reporting.
Taking interviews for candidates for the post of CSA, Floor Supervisors, Store Managers for all categories.
Initiating a new business division for distribution of all brands of GSM Mobiles across major areas of Oman including the capital, Muscat.
Recruiting a highly professional Sales Team for the GSM Distribution division.
Monitoring the Profit & Loss and overall Business Development of the division.
Providing the team with extensive Product Training to the new recruits of the new models across all the brands.
Taking interviews for candidates for the post of sales executives, merchandiser / promoters.
Spearheading responsibilities entailing sales of Samsung products across major areas of Oman including the capital, Muscat.
Preparing purchase orders & monitoring inventory as per laid down procedure.
Assisting the GM in Market Mapping, Budgets and Business Development.
Developing new dealers in order to expand our dealer base across the country.
Providing the team with extensive Product Training of the new models across all the brands including Samsung, so as to be aware of competition.
Taking interviews for candidates for the post of merchandiser / promoters for key accounts.
Key driver of the business by expanding / developing business channels in all dimensions.
Developed new markets in towns like Sur, Nizwa and Ibri (Various cities in Oman).
Developed sub-distributors to expand markets in interiors like Sur and Nizwa.
Made service touch points available in every town in the country.
Initiated and still continuing business with big players across the country, one of which is our biggest dealer.
Initiated concept of ‘Store Management’ for dealers in the capital, Muscat, where dealers are awarded based on their sales growth, POS display and product knowledge
Role:
Steering designing and analysing the GSM Handsets department for Western India consisting of big cities like Mumbai, Pune, Goa, Ahmedabad, Surat, Nagpur, Nasik, and Aurangabad.
Executing a detailed analysis and designing ensuring that the right product mix is maintained and also kept a close eye on the requirement and potential of the area.
Getting purchase orders of GSM handsets for the entire Western region after analyzing the sales and inventory status of each city across each store.
Responsible as a Area Operation Manager for Nasik, Nagpur, Aurangabad, Indore & Jabalpur.
Coordinating with GSM giants like Nokia, Motorola, Sony Ericsson, Samsung, i-Mate, HTC and the others, extracting maximum sponsorships from them.
Implementing various promotions and schemes for customers as well as incentives for stores staff.
Overseeing 150+ stores across West & over 750 employees reporting.
Attainments:
Acquired in-depth knowledge of JDA and Retail Ideas, two softwares used extensively in the Retail industry, for inventory management, sales tracking and overall analysis of the business during OJT in Essar.
Took interviews to recruit new candidates for the stores, evaluating them on their handset knowledge and overall attitude.
Registered growth in business by almost 4 times with an overall share of almost 11% across the West of India for Mobile Handsets.
Set up stores in key cities like Nagpur, Nasik, Aurangabad, Jabalpur and Indore.
Initiated business with Chinese Mobile Phone Company ‘Coolpad’ which specialised in making Dual Sim Card phones.
Tied up with all the major brands like Nokia, Motorola, Samsung and Sony Ericsson for pick-up service of faulty handsets from all ‘The Mobile Store’ outlets across Western India.
Tied up with big companies and institutes like Symbiosis (Pune), L&T, DEO, for Institutional & Corporate sales
To help grow the business with existing customers
Handle Customer complaints, inquiries and correspondences
Amend incorrect data generated on the system
Role:
Analysing and designing the strategy for the company in alliance with the CEO.
Preparing strategic reports every quarter for the company analysing the quarter and laying out plans for the coming quarter.
Achieving business targets SKU wise for Maharashtra State.
Handling 3 branches with a sales team of 5 executives and an overall team of 15 people.
Attainments:
Developed the market in Mumbai for the company.
Initiated after Sales Service for the new clients.
Promoted to Assistant Strategic Planner from Sales Engineer after 10 months of service.
1st Class with Merit securing a total of 68%. Ranked 4th in class.