Rehan Shaikh, Reservation Officer

Rehan Shaikh

Reservation Officer

Pearl Continental Hotel, Karachi

Location
Pakistan - Karachi
Education
Bachelor's degree, Accounts
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Reservation Officer at Pearl Continental Hotel, Karachi
  • Pakistan - Karachi
  • My current job since May 2012

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.Processes reservations from the sales office, other hotel departments, and travel agents.Knows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans.Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing.Determines room rates based on the selling tactics of the hotel.Prepares letters of confirmation.Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows.Processes advance deposits on reservations.Tracks future room availabilities on the basis of reservations.Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.Assists in preregistration activities when appropriate.Monitors advances deposit requirements.Handles daily correspondence. Responds to inquires and makes reservations as needed.
Makes sure that files are kept up to date.Maintains a clean and neat appearance and work area at all times.Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers & colleagues. Walk around with the client and ensuring that they secure whatever services they are in need of.Getting information about areas of interest in order to target more clients in particular seasons. Making arrangements for clients travel programs.To be aware of all front office procedures and assist with reception duties when required.To be fully aware of and adhere to health and safety, fire and bomb threat procedures.Willing to undertake any reasonable request made by management in any other areas of the house.
Open & close the availability as & when required of hotel in GDS channels, IDS channels & hotel website.
Configuring rates on the hotels property management system.

Education

Bachelor's degree, Accounts
  • at Shah Abdul Latif University, Khairpur Pakistan
  • April 2013

Specialties & Skills

Hotel Reservations
Telephone
Guest Service
Making Room Reservation in Opera PMS(Group & individual)

Languages

Urdu
Expert
English
Intermediate

Training and Certifications

English languane (Training)
Training Institute:
IBA Sukkur
Date Attended:
June 2010
Duration:
200 hours