Rehan Shaikh

- Senior Healthcare IT Consultant with 5+ years of experience as a technical analyst delivering data-driven analytics, reporting and product enhancement solutions across enterprise EHR and interoperable healthcare platforms. Currently working as a Technical Consultant at Altera Digital Health, a US-headquartered healthcare technology product company formerly known as Allscripts.
- Currently functioning in a Product Owner capacity for EHR applications, driving requirement management and backlog prioritization, collaborating with engineering teams, and incorporating AI-driven insights and automation opportunities to optimize clinical workflows and support smarter, data-informed product decisions.
- I hold an MBA in Information Technology with certifications in Business Analytics, Healthcare Informatics and Artificial Intelligence in Healthcare, strengthening expertise in data strategy, product thinking plus digital healthcare transformation. Recognized as a quick learner with strong adaptability to emerging technologies plus a continuous upskilling mindset enabling rapid adoption of modern analytics and AI powered healthcare technology solutions.
- Driving hospital information system and digital health transformation initiatives by applying structured project management, stakeholder alignment and SaaS-based solution delivery to modernize clinical and operational workflows. Recognized for leading cross-functional efforts that translate healthcare business needs into scalable Health Informatics technology platforms, enabling data-driven decision-making, cloud adoption and next-generation digital care ecosystems.
- Lead technical consulting for enterprise EHR, EMR, PACS, and Healthcare ERP solutions, driving system
implementation, configuration, interoperability, and data integration across clinical environments.
- Work closely with healthcare IT stakeholders to translate clinical workflows into scalable solutions, leveraging
AI capabilities to enhance patient outcomes through reliable and optimized digital health platforms.
- Collaborate with Product Managers, engineering teams and business stakeholders to support backlog
refinement, sprint planning and release management aligned with clinical workflows and operational KPIs.
- Driving end-to-end technical support and solution optimization in critical healthcare environments through
proactive incident management, system reliability improvements, strong client collaboration to ensure high
availability with business-aligned outcomes.
- Manage technical documentation in Confluence, contribute to UAT and other maintenance phases of
SDLC as well as track defects along with software releases in Microsoft Azure DevOps ALM.
- Support healthcare data integration and interoperability by validating ETL workflows, monitoring data
quality and troubleshooting HL7 message flows across integrated healthcare systems.

• Serve as a Subject Matter Expert (SME) for enterprise EHR/EMR and clinical applications, providing technical
support, issue resolution for Claims and Revenue Cycle Process along with EMR workflow guidance to physicians,
nurses and operational stakeholders to ensure seamless clinical and administrative operations.
• Analyze healthcare workflows, define functional requirements and deliver clinical application enhancements that
improve operational efficiency across patient access, documentation and revenue cycle processes.
• Collaborate with clinicians, IT teams, vendors and business stakeholders to resolve application and integration
issues, gather requirements and deliver workflow optimization and healthcare software enhancement initiatives.
• Lead sprint reviews, development collaboration sessions and release activities, partnering with Product Owners,
Developers, Software Testers and Project Managers to prioritize requirements, coordinate deliverables and support
successful software deployments.
• Drive UAT, regression testing, data validation and KPI-driven analysis while performing root cause analysis and
maintaining SDLC documentation to ensure system quality, operational performance and continuous improvement.
• Ensure the reliability and high availability of patient-centric, cloud-based EHR solutions by serving as a Clinical
Applications SME, proactively resolving complex issues and partnering with physicians, nurses and healthcare
providers to optimize clinical workflows, allowing care teams to focus on delivering exceptional patient outcomes.

• Supported a US healthcare IT application by troubleshooting production issues, managing user access
provisioning and resolving L1/L2 support tickets in alignment with defined SLAs while analyzing incident
trends using Excel to identify recurring issues.
• Performed manual software testing including functional, regression, smoke and UAT testing to validate
system stability, access controls and role-based permissions within EHR workflows, documenting test
outcomes and defects for analysis and reporting.
• Monitored system performance metrics and access logs, using Excel-based analysis and basic Power BI
dashboards to identify usability, security and performance gaps and collaborating with internal teams to
drive improvements.
• Provided Identity and Access Management (IAM) support for healthcare providers, ensuring secure user
authentication, authorization and compliance with healthcare regulatory requirements within EHR/EMR
systems while maintaining access reports for audits and reviews.

• Utilized MS SQL, Advanced Excel and Power BI to analyze system performance metrics, identify trends and
deliver KPI-driven insights supporting operational performance and continuous improvement initiatives.
• Conducted incident trend analysis and root cause analysis to identify workflow inefficiencies, optimize business
processes and enhance service quality across clinical and healthcare operations.
• Supported Epic EHR workflows for Johns Hopkins Medicine, leveraging MS SQL to analyze healthcare datasets
and gaining exposure to Epic Clarity and MyChart while developing expertise in healthcare data models, reporting
frameworks and patient journey analytics.
• Gathered and analyzed business requirements, performed data validation and supported UAT activities to ensure
accurate business logic, workflow alignment and adherence to reporting requirements across clinical and
operational processes.