Total years of experience :6 years, 1 Months
Zimbabwe
Welcoming guests and guiding them as required in a professional and friendly manner.
•Maintain client relation and ensure customer satisfaction.
•Attend to walk in clients & enquire the nature of their queries; answer them appropriately or refer them to the right personnel.
•Ensuring accuracy of rooming lists, groups, arrivals, departures and room amenities
•Monitoring sanitization, cleaning and disinfection procedures are done properly
•Provide administrative support to staff.
•Directly report to the Management & coordinate with all departments.
•Receive, prepare and record invoices and payments.
•Handle recoveries and follow ups.
•Ensuring proper waste management and pest control activities are done to maintain best standards in guest rooms.
•Ensuring housekeeping standards are maintained and attending to guests housekeeping requirements on time
•Verifying that the correct charges and credits are posted to corresponding guest folios.
Welcoming guests in a friendly manner upon arrival
•Present menus and taking food and beverage orders.
•Provide information regarding products and services on offer.
•Answer preliminary questions that customers may have.
•Ring up bills.
2012-2014) The four-year diploma included the following key subjects: •Tourism And Travel •Catering Studies Theory and Practical •Food And Beverage Management •Front Office Operations •Housekeeping •Hotel Law •Accounting
-5 subjects passed Including English Language