Senior Receptionist
Al Barsha Veterinary Clinic
مجموع سنوات الخبرة :10 years, 10 أشهر
Responsibilities include but not limited to:
Customer Care, Finance/ Debt Management, Front Desk/ Office Management
Managing Finances and correct cash flow of the practice, following up and preparing daily reports, organizing debt management, writing collection letters, collection phone calls and keeping finances under control. Handling customer’s financial issues, Reporting to the Accounts, Practice Manager and the Director on a monthly basis.
Ensured that customer service is being kept on a steady high level, presented regular suggestions to the Management for enhancing effectiveness of the clinic.
Assembled patient medical records, recorded test results, relaying information regarding patient’s condition, and compiled and submitted data on patients treated.
Screen phone calls that are handled by other healthcare team members and take care of emergency calls. Provide knowledgeable professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies. Appropriately direct other questions and communication to a veterinarian or other healthcare team members.
Discharged patients which includes entering all charges into the computer, reviewing the discharge instructions and medications. Ensured that future reminders are set up in the computer system for the patient. Present clients with medications, instructions, advice.
Performed over the counter selling of supplies. Exercised a technical knowledge of products sold. Performed an end-of-day procedure each evening. This included reconciling invoices and balancing the cash drawer, running end-of day computer reports, preparing the bank deposit and presenting the reports and deposit information to the practice manger or owner.
Supervising weekly work of the group of tour guides, Leading, guiding overday and overnight trips through the country, leading 5star cruises on river Nile
Airport assistance by arrivals and departures, accommodation of groups by cooperation with hotel receptions
Responsibility of groups up to 50 pesron
Presentation and sales on meetings.
Organising the daily work of the local offices, plan meetings and events, maintaining contact with partners and clients via internet and phone.
Editing broadcasts, reading news and planning the daily broadcasts via computer programs and team-work.
Studied different subjects as follows: marketing communication, psychology, sociology, mass communication, argumentation techniques, etc.