Remy Abdo

• Assisted in recruitment processes including candidate screening, interview scheduling, and onboarding of
new employees.
• Maintained employee records, attendance tracking, and supported HR documentation
• Helped coordinate staff scheduling and team organization.
• Contributed to improving customer service operations and supporting business performance in a fast-paced
environment.
• Collaborated with management on administrative reporting, employee coordination, and workplace
organization initiatives.
• Prepared detailed job descriptions by collaborating with stakeholders to identify business needs and
workforce gaps
• Acted as a liaison with C-level executives, translating complex information into clear, non-technical
communication to support effective decision making.

• Coordinated operational activities, monitored expenses, and prepared weekly, monthly, and annual
performance reports.
• Analyzed customer demand trends and optimized workforce allocation to improve efficiency while controlling
labor costs.
• Recruited, trained, and mentored employees, conducted performance evaluations, and implemented
development plans that reduced staff turnover by 10%.
• Oversaw inventory management and stock monitoring, implementing process improvements that reduced
operational waste and improved resource utilization.
• Maintained financial records, tracked sales performance and expenditures, reconciled daily transactions, and
supported budgeting and financial planning processes.
• Ensured compliance with operational policies, health and safety standards, and company procedures.
• Resolved customer concerns professionally, contributing to strong client satisfaction and long-term
customer retention.
• Collaborated with marketing teams on promotional initiatives and customer engagement campaigns to
support business growth and brand visibility.

• Delivered attentive table service in a bustling sushi restaurant, handling multiple tables and ensuring accurate
orders and timely delivery.
• Used POS systems for billing, processed cash and card payments and balanced receipts at closing.
• Maintained cleanliness of the dining area, coordinated with kitchen and bar teams and assisted in training
new staff.
• Helped supervise service flow during busy shifts and resolved customer concerns professionally.

• Welcomed and escorted guests while creating a positive first impression
• Managed reservations, walk-ins, and waiting lists during peak hours
• Coordinated table seating to maintain efficient service flow
• Communicated with servers and management to optimize guest experience
• Handled phone calls and booking requests accurately
• Resolved guest concerns calmly and efficiently
• Monitored dining room capacity and seating arrangements