Health Club Manager
Spa &
مجموع سنوات الخبرة :14 years, 10 أشهر
Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
•Plan or direct spa services and programs.
•Train staff in the use or sale of products, programs, or activities.
•Assess employee performance and suggest ways to improve work.
•Check spa equipment to ensure proper functioning.
•Coordinate facility schedules to maximize usage and efficiency.
0ctober 2012 to 2014 Consultant & Trainer with Biologic Recherche at Aishti I Day Spa down town
- Guide business decisions by staying on top of Spa industry trends.
- Maintain a strong menu of services with both exceptional artistic and aesthetic value.
- Consistently develop and grow retail sales through training, tools and monitoring. • Ensure the Spa is always staged for maximum buyer impact.
- Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed
-Develop and maintain gracious and efficient front desk procedures
- Maintain and update all necessary internal and external signage. Responsible for conducting training for the new comers, updates manuals, workbooks ensuring all operational procedure are carried out in prescribed manner.
2012 to September Spa Manager at Fitness Zone Relish Spa Hazmieh.
-- Responsible for the administration of goods, requisition, inventories and cost effective usage of all spa related materials and assets.
- Ensure stock and cash items are kept safely under lock and key.
- Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
- Attend Management meetings and convey all relevant information throughout the Spa.
- Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
- Maintain a strong menu of services with both exceptional artistic and aesthetic value.
- Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
-Monitor customer satisfaction with surveys, focus groups and comment cards.
-Effectively administer and monitor Staff Scheduling procedures.
- Create a motivating environment of sincerity, warmth and fun for staff and guests.
- Responsible for conducting training for the new comers, updates manuals, workbooks ensuring all operational procedure are carried out in prescribed manner.
- Also as a Receptionist, guest relation (whenever need) responsible for selling/up selling, spa tours and treatment bookings.
Responsible for the administration of goods, requisition, inventories and cost effective usage of all spa related materials and assets.
- Responsible for conducting training for the new comers, updates manuals, workbooks ensuring all operational procedure are carried out in prescribed manner.
- Also as a Receptionist, guest relation (whenever need) responsible for selling/up selling, spa tours and treatment bookings.
Down Town / Beirut; trained intensively by Natura-Bisse and under the supervision of Laura Gamboa and the Spa manager, provide spa treatment to our guest (Wraps, Facial and Scrub)
- Assist the Spa manager in: ensuring the budget requirement and Retail sales are adhered to profitability, market survey, ensure par stock to demands, and in training, developing and appraisal of all Therapist.
- Responsible for the administration of goods, requisition, inventories and cost effective usage of all spa related materials and assets.
- Responsible for conducting training for the new comers, updates manuals, workbooks ensuring all operational procedure are carried out in prescribed manner.
- Also as a Receptionist, guest relation (whenever need) responsible for selling/up selling, renewing memberships, spa tours and treatment bookings.
Resort, trained intensively by ESPA
:
courses: as Reiki practitioner and trainer 2011 • Certification as
