رمياRemya Aneesh

Spearheaded aggressive growth initiatives with Strategic Insight for UAEs Best & innovative meal plan company, catering healthy food to support lifestyle with the guidance of nutrition experts. Dedicated Customer service professional with 6 Years of experience in providing support and building strong relationships. Skilled in resolving issues efficiently and enhancing customer satisfaction through effective communication and problem-solving:
• Engaged with leads shared by sales team and managed the accounts by implementing tailored plans as advised by nutrition experts
• Achieved customer retention by 30%, through faultless service and account management
• Respond promptly and professionally to client inquiries via email, phone, and other communication channels
• Managed 200 long-term customer relationships, and contributed annual revenues.
• Implemented SOPs to measure the customer relationship status & oversaw accounts payable and receivable
• Provided customer support, consistently exceeding performance targets
•

Coordinated & Multitask with 8 KCAL restaurants, 5 KCAL Franchise, F&B Operation Managers, and other departments for efficient business operations.
• Implemented new systems & Processes to reduce turnaround time
• Assisted Area Managers and optimized operation plans
• Directed procurement processes and reconciled invoices
• Supervised daily operations of large teams across various sites
• Implemented troubleshooting thru effective RCA mechanism
• Prepared training material for new employees and tracked their performances
• To coordinate and oversee tasks to ensure project delivery within the designated budget and timeline

Provided executive support to the MD on daily basis, as well as assisting the Division Managers and answering over 50 calls per day whenever required
• Executed and coordinated active calendars. Maintain services by organizing and implementing operations and procedures
• Ensured timely execution accounts payable & receivables
• Reconciliation and age analysis of customers accounts
• Managed vendors account and handled supplier enquiries
• Follow up with all the suppliers & vendors without any delay
• To provide support with general administrative and office management matters as per the instructions received
• Conduct a thorough follow up on all the activities mainly on orders, payments

• Co-ordinated Administrative task for the Head of Business Banking by supporting general office duties of highly responsible and confidential matter.
• Organised Calendar, correspondence & screened calls, Emails, and other communication mediums, operational targets and projects
• Arranged conferences, meetings, and appointments
• Scheduled departmental meetings, preparation & distribution of meeting agendas and materials
• Executed basic banking and bookkeeping tasks

• Administered fund flow and trading operations of the customers and branch/ customer service unit
• Handled entire broking operations for NRI clients based in Dubai
• Dealt settlement of trades in timely and prompt manner
• Performed activities like; account Opening, Report on Trade Processing and Regulatory Reporting, Confirmation of Trade, Settlement & Payouts
• Processed Remittance & Cash of Custody Clients
• Handled client queries, audit queries, inspection queries resolved credit related issues
• Worked on MTF operations, pledging systems allocations/segregations. Margin reporting, quarterly settlements, other regulatory reporting
• Collaborated with Dubai Office to resolve customers issues
• Coordinated with accounts department during year end finalization