General Manager
Cristal Hospitality Group / Masaya Hotel & Residences by Emerald
Total years of experience :25 years, 4 Months
BELAJIO Resort is a Food & Beverage Complex, located on the Red Sea Coast at North Corniche of Jeddah. Includes different types of Cuisine. In addition to a splendid sea view landscaping of 74000 SQM comprises 4 Restaurants, 2 Banquet Halls, Kids Area, greenery area and lakes.
• Created a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality
of services, and leading sales and marketing efforts by developing a targeted strategy
• Collaborated with department leaders to define goals and objectives that were compatible with the overall
goals, as well as strategies for achieving revenue, profit, market penetration, customer service and employee’s
satisfaction
• Led all key property issues including capital projects, customer service and refurbishment, ensuring owner’s
satisfaction, and high reputation management
• Monitored the performance of staff members to ensure they were meeting company standards while
updating job descriptions as needed.
• Participated in the Formula One Event (F1) in terms of communication and on-ground management and
execution of the project requirements. Catered approximately 1200 people for over 5 days.
Task Force GM during World Cup FIFA 2022
Hotel Rooms: 431
• Ensured compliance with health, safety and hygiene legislation while identifying new leads and avenues for
growth, and maintaining / developing relationships with existing clients
• Provided vision, leadership, and strategy that inspired the team to deliver exceptional guest service and experience that drove financial, market, and management success
• Ensured full compliance to operating controls, SOP’s, policies, procedures and service standards while training
new employees on company policies and procedures, including safety measures and legal requirements
• Provided regular updates to management company on the status of the hotel while handling any crises and emergencies that may arise during the assignment.
• Developed and executed strategic plans to achieve the hotel's goals and objectives while overseeing the day-
to-day hotel operations, ensuring efficiency and high standards
• Maximized revenue through effective sales and marketing strategies while controlling costs and implementing
cost-saving measures
• Ensured a high level of guest satisfaction by maintaining quality service standards while addressing guest
concerns and implementing corrective actions
• Recruited, trained, and managed hotel staff while conducting performance evaluations and providing ongoing
staff development
Collaborated with the CEO and executive team to develop and implement the company's strategic goals and
objectives while providing leadership in the formulation and execution of business plans
• Oversaw the day-to-day operations of the real estate business, ensuring efficiency and alignment with
strategic objectives while implementing and optimizing operational processes to maximize productivity
• Developed and managed budgets, financial forecasts, and performance metrics while identifying and pursuing
opportunities for revenue growth and cost optimization
• Led, mentored, and managed a high-performing team while fostering a collaborative and innovative culture
within the organization
Responsible for overseeing all aspects of the mall & Offices Management including brand building,
marketing, leasing, tenant relations, business planning & financial management, facilities and operational
management and control of all maintenance, inspection and safety functions.
• Responsible for the marketing, operation and financial success of the property.
• Represented the company in a professional manner to the tenants, residents, vendors and the general
public.
• Led the property team in meeting the Client’s objectives.
• Recommended annual operating budget and execute plan within guidelines.
• Oversaw the general quality upkeep of the mall & offices and evaluated the employee performance
Set-up pre-opening standards and procedures for the entire property.
• Conducted morning briefing with HOD’s to discuss daily operation of all departments and related issues.
• Managed all departments to ensure that the correct standard and methods of service are maintaining as
stated in the Hotel manual operations.
• Responsible for the Yearly Budget & P&L monthly control, while overlooking on daily Sales activities & follow
up.
• Responsible for the Daily room inspections and instruct Executive Housekeeper on deviation from standard
set-ups.
Taught Hospitality Management:(Front Office Management - Housekeeping & Laundry Management - Intro
to Hospitality Industry - Security & Loss Prevention Management - Sales & Marketing)
Setting-up pre-opening standards and procedures regarding Front Office, Housekeeping and Laundry Departments
Conducting morning briefing with the concerned supervisors to discuss daily operation of the department and related issues.
Supervising employees within the department, ensuring that the correct standard and methods of service are maintaining as stated in the Rooms Division Department manual operations.
Conducting training courses for new employees, and regular refresher courses for newly hired and existing at the Front Office and Housekeeping Department.
Daily room inspections and instruct Ex./Housekeeper on deviation from standard set-ups.
Ensure that Housekeeping daily rooms assignment report are done correctly and maintain a daily check-up procedure on Supervisors and chambermaids while in the floors.
Overlooking on daily Sales activities & follow
Performed management training at the Rooms Division - Reservation, - Cashiering - Operator - Guest Relation, and all other duties at the front office.
Managing and Delivering quality service.
Follow up on all Sales Department activities.
Supervising employees within the department, ensuring that the correct standard and methods of service are maintaining as stated in the Rooms Division Department manual operations.
Conducting training courses for new employees, and regular refresher courses for newly hired and existing at the Front Office and Housekeeping Department.
Daily room inspections and instruct Housekeeping supervisor on deviation from standard set-ups.
Ensure that Housekeeping daily rooms assignment report are done correctly and maintain a daily check-up procedure on chambermaids while in the floors.
Responsible for: Housekeeping supervisor/concierge/bellboys/valet park.
Ensure through effective supervision that all services offered are available and carried out with utmost efficiency and courtesy.
Planning and implementing training of the employees to ensure they have the necessary skills to perform.
Ensure that the department’s operational budget is strictly adhered and all costs are strictly controlled according to budget.
Conducting regular meetings to keep employees informed of policies and procedures, special events, new internal memos further improvements plans and guests’ comments.
Ensure smooth operation at the Front Office and Housekeeping Department and all related service.
Handling all reservations during peak period and high season.
Meeting and escorting all VIP’S
Organize smooth valet park operation especially during functions.
Ensure the strict control of room keys handling and internal hotel keys.
Assist subordinates during peak period.
Managing sister hotel ( Primotel/Carlucci club) as an Operation Manager during summer.( Pre- opening)as well as running the entire operation.
Hospitality Imdustry
