Assistant IT Manager
Tamas Projects
مجموع سنوات الخبرة :16 years, 10 أشهر
Handling Enterprise infrastructure and Governance of IT with a team of 3 technology specialists for an established corporate Group in Construction and O&M industry with 44 years of market presence in the Middle East.
Managed all IT Transformation projects under the group to achieve business goals as per the vison of the stakeholders.
Handled 8 Group Project branches across the UAE with IT Infrastructure management, assets handling and project management.
Handled all Datacentre's under the group virtualized with Hyper-V, VMWARE and XEN Center solutions including Disaster Recovery, power, cooling, and Environment Monitoring Systems.
Managed and maintained all Microsoft Azure cloud tenants under the group.
Liaised with all Vendors, Third-party contractors meeting KPI’s and managing service level agreements for all awarded contracts.
Managed daily operations, IT asset management, and corporate governance.
Handled the rebranding of the group with Market study and creating a business case as per the future vision of the group.
Handling the Divisional responsibilities and leading a tech savvy team in Design, build and manage Enterprise IT infrastructure, Cloud Solutions, Information Security & Risk Management, and IT Governance. Understanding customer feedbacks and values within the targets and standards set. Responsible for leading a team of technology specialists, focusing on a client-centric approach, and enabling Corporate houses, SMB's, retail outlets, healthcare facilities and much more with the technology transitions they require. Handled the added role of managing Group IT facilities of clinics, restaurants, and retail trading entities under the group.
• Oversee all aspects of the daily operations, achieving high levels of success in business operations and client recognition.
• Implementation of all IT projects using Prince 2® and ITIL® project management methodologies.
• Manage and direct processes, procedures, and methodologies for Aed6M worth of budgeted IT related projects.
• Responsible for direct managing projects including Tier 3, 4 Data center, Virtualization, Cyber Security, cloud infrastructures.
• Plans, directs, and coordinates project and resources to ensure project goals are completed on time, within budget and within optimum quality.
• Manage and build client relationships with business end users and vendors to ensure project success and prioritize projects and efforts.
Managing and consulting IT infrastructure Projects, starting from consulting, solution design and delivery schedules to implementation and handover to the clients. Successfully delivered major IT projects across UAE with Cisco Telephony Solutions, Aruba Wireless Solutions, Microsoft Cloud Solutions, etc.
• Led project initiation, planning, execution, and deployment stages of all IT projects.
• Implementation of Enterprise information technology projects using Prince 2® and Agile project management methodologies.
• Define and manage project scope, time frames, budget, deliverable's, business benefits realization and quality expectations.
• Develop strong working relationships with business stakeholders, including vendors to ensure successful project delivery.
As the Assistant IT Manager, handled IT Governance of the in-house Group and sister concerns in the emirate of Dubai and Abu Dhabi. And an added role of heading an IT projects division catering to large Corporates as well as SMB's. Driven by passion and leading a team of highly motivated tech-savvy staff in delivering the requirement of the clients. Performed and managed installations, service management, troubleshooting and maintenance of enterprise IT Infrastructure. Oversaw the management of subcontracted work, including working with upper levels of the subcontractor structure, and the creation of engineering design documents for the network on the base.
• Oversee all aspects of the enterprise IT infrastructure area, including design and day-to-day operations of the network and communication, servers, and storage with uptime targets of 99.6%.
• Build, keep and support IT infrastructure, including mobility, cloud services, wireless, security, internet, corporate messaging, active directory, WAN, and telecom solutions.
• Create and execute infrastructure roadmaps to support IT/business growth and operations
•Define and manage IT Disaster Recovery Strategy for the organization, company Datacenter design, operations, and maintenance.
• Responsible for exploring and deploying the migration of infrastructure, applications, and data to a hybrid or fully cloud model.
• Establishing and controlling critical KPIs to report and document delivered IT services quality including support, planned or unplanned outages.
MIT41E1 - Software Architecture MIT41E2 - Cloud Computing MIT41E3 - Wireless and Mobile Communication MIT41E4 - Enterprise Resource Planning (ERP) MIT41E5 - Managing Big Data MIT41E6 - Machine Learning
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