System Engineer
Better Homes LLC
Total des années d'expérience :21 years, 10 Mois
• Provides support for Windows Server 2012 R2 related functions such as setup of DHCP/DNS/DFS System,
Active Directory Users and Groups account creation, Login Scripts, NTFS Permissions, MSI Package
Creation, WSUS Server setup and HyperV.
• Provides assistance for network related concerns such as troubleshooting of VPN connectivity between Main
office and Branch Offices using Vigor router 2800/2900 series.
• Setup of HP Switches such as VLAN creation, Installation of Servers, configuration of Network Printers and
helped with the Setup of Fortigate Firewall.
• Monitors and creates backup (Incremental and Full Backup) for all the Department’s file using
Symantec Veritas Backup Software, Windows backup systems and Robocopy.
• Handles IP and digital Telephony related concerns (phone name extension change, installation of digital and
IP phone request and voicemail configuration).
• Assigned to facilitate organization’s Google Aps Email system such as creating new emai accounts, Groups and assigning email permissions within the organization.
• Assigned to troubleshoot hardware and software related concerns of remote employees using Windows
Remote Desktop application and free applications from the internet such as Teamviewer and LogMe in.
• Assisted in the migration of the email system from MS Exhange server to Google Aps email using Google
email uploader and Google Sync.
• Configured and deploy EsetNod Antivirus to all the PC and Servers remotely using EsetNod admin console.
• Configured IP base CCTV, door systems and SONOS sound systems to Head office and branch offices.
• Team’s primary point of contact for all the Verizon Business Asia Pac Customers and assured that all the IT related concerns are implemented and resolved on time.
• Monitored daily reports of employees log sheets for all incoming IT requests.
• Handled various employees questions and complaints for the delivered IT services.
• Configured Cisco Routers and Switches for the interconnection between offices using Frame Relay.
• Managed IT Related expenses and approves equipment purchase requirements.
• Assigns and Distribute tasks to IT support staffs and see through the progress of each of the given duties.
• Handled email accounts creation using Lotus Domino Server.
• Provided 24/7 on-call IT Support for Employees on all IT Related requests.
• Provided support for all Active Directory and Networking functions such as IP Assignments, Users and groups
AD account creation and users logon scripts.
• Provided support for DELL Laptops HW/SW issues.
• Administered VPN accounts using RSA VPN admin tool.
• Assisted in establishing the Company’s Email by Applying for the company’s Domain Name from local ISP.
• Assisted in the setup of the Active Directory, DCHP, DNS/ WINS servers, assignments of Dynamic and Static
IP addresses to computers and servers) using Windows 2000/2003 Server
• Assisted in providing computer viruses security reports using the latest virus software tool the company has.
• Developed employee time in/out application using Visual Basic, PHP and MYSQL.
• Performed installation and maintenance of PC- hardwares and developed softwares.
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