Renjin Koshy

• Coordinated quotations, purchase orders, invoicing, and payment follow-ups to support sales operations.
• Managed stock levels and sales orders through ERP systems ensuring accuracy and timely fulfillment.
• Maintained strong client relationships, followed up on leads, and supported marketing initiatives.
• Handled office administration, scheduling, budgeting coordination, and technician task allocation.

• Led marketing and sales of dental equipment while optimizing operational workflows.
• Managed procurement negotiations, logistics, and vendor coordination for timely delivery.
• Supported production planning, quality standards, and operational efficiency improvements.

• Analyzed employee data to uncover trends in engagement, driving initiatives that significantly enhanced employee satisfaction.
• Developed and executed a comprehensive employee development program, fostering a culture of growth and collaboration.
• Leveraged insights to implement strategies that improved overall employee morale and productivity.
• Collaborated with cross-functional teams to streamline operations and enhance workplace efficiency.
• Utilized strong communication skills to facilitate training sessions and workshops, promoting professional development.
• Supported organizational goals through effective project management and operational oversight.
• Contributed to marketing and business development efforts by enhancing internal processes and employee engagement strategies.

• Analyzed customer service data to identify trends and enhance operational efficiency, leading to a more streamlined workflow.
• Drafted and implemented comprehensive customer service policies and procedures that standardized operations across the board.
• Developed automated customer service systems that significantly improved response times and customer satisfaction.
• Collaborated with cross-functional teams to ensure a cohesive approach to customer service and business development.
• Leveraged insights from customer feedback to drive marketing strategies and improve overall service delivery.
• Demonstrated strong organizational and multitasking skills, essential for transitioning into administrative and operations roles.