System Analyst
Fairmont Hotels & Resorts
Total years of experience :10 years, 4 Months
• Reporting to the Group Director of IT responsibilities, and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Support & Maintenance of I.T. infrastructure including telecommunications.
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• Implement technology-related processes, systems and telecommunications.
• Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements
• Responsible for daily backup and restores.
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• Monitor technology and telecom mailbox and ensure call resolutions within the service level.
• Maintain up-to-date detailed knowledge and records of all system changes, updates, and enhancements.
• Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.
• Perform routine daily clerical functions regarding integrity of computer systems.
• Knowledge in MCROS and Opera.
• Monitoring and Maintaining Wireless Network.
• Other duties as assigned
· Provide 24x7 on-site & telephonic supports, resolving technical issues promptly within the SLA and cost-effectively.
· Installed and IOS upgraded for CISCO 1841, 1921, 1941, 7609, ASR 9010, ASR 9912
· Project Implementation, Commissioning and post-sales support of Cisco IPT, LAN, WAN & VPN
· Record, track, manage and close (i.e. document resolution) all Telephony/Network Problems
· Maintain and update network diagrams.
· Have very good troubleshooting and analytical skills.
· Work with Service Providers to assist in Problem resolution of telecommunication problems.
· Resolve Telephony Problems within established time frames.
· Perform root cause analysis in accordance with the Procedures Manual.
· Plan and test voice network software upgrades.
· Deployed Voice over IP Solution for various customers, each with distinct requirements.
· Done installation, commissioning and integration of ISP routers.
· Worked in Cisco VoIP, Data & ISP projects.
· Responsible for Managing, Administering & Troubleshooting networks for State Bank of India & its Associate Banks and solve the issues at the earliest to meet the customer SLA
· Responsible for Managing, Administering & Troubleshooting networks for Federal Bank Ltd.
· Responsible for installation, commissioning and integration of networking devices for Reliance Jio Infocomm. Ltd. 4G project.
· Basic Network maintenance activities like IOS upgrade, Module replacement, Memory Up-gradation, and Card Replacement
· Maintenance of windows based network, inclusive of all networking hardware and software support.
· Escalate problems appropriately as per the escalation matrix.