Manager - Presales
ComNET Solutions LLC
Total years of experience :24 years, 9 Months
Leading a team of Six Senior Sales Executive, Providing them the guidance, support and assistance to build cutting edge wining solutions for their customer needs and helping out to convert the opportunity into sales.
Identifying the contact, corresponding with the lead to understand the prospects needs to build the right solution and convert the opportunity into Sales.
Preparation of solution and proposal based on customers’ requirements.
Product demonstration, proof of concept and preparation of marketing documents.
Helping clients to prepare Request for Proposal (RFP)
Assisting the technical staff during implementation and managing the project for the solution.
Effectively planning and executing all Engineering and IT related projects.
Achieved 94 - 98% renewals of annual maintenance contract each year by providing services to the client’s utmost satisfaction.
Setting budgets and agreeing project time scales and deadlines.
Providing the client with a customer focused efficient and cost-effective technical support service.
Scheduling workloads to meet priorities and targets.
Smoothing processes to get rid of inefficiencies using ITIL framework.
Building strong relationships with existing and prospective clients.
Handling all confidential information in a professional manner.
Controlling and maintained budgets and expenditure.
Ensuring security and upgrades are kept up to date.
Holding weekly internal and external meetings on progress.
Keeping accurate records of expenditure, accounting, costing and billing.
Cultivating the company’s reputation in the market & with customers.
Managing multi-disciplined teams and resolving any conflicting priorities.
Formulating and circulating agendas and action lists.
Providing Technical Consultancy, Pre-Sales Support to Marketing, Customers
Determined the nature of faults and then took steps to rectify them.
Wrote up progress and statistical reports for supervisors and managers.
Promptly escalated any quality or integrity issues.
Handled all confidential information in a professional manner.
Trained up and supported the work of other support staff.
Involved in troubleshooting and resolving all IT queries.
Helped to resolve hardware or software problems.
This is a two year part time coursed conducted by British Computer Society, UK. Where I got an exemption for certificate level and some subjects due to my work experience. The following subjects were what I followed: 1. Computer Services Management (Completed) 2. Management Information Systems (Completed) 3. Network Information Systems (Completed) 4. Web Engineering (Completed)
One-year full time course conducted by NCC UK. Followed the course semesters fully but completed examination only for the following three subjects. 1. Computer Programming 2. Computer Systems 3. Software and Information Processing