Senior Sales Representative
M. H. Alshaya Company
مجموع سنوات الخبرة :11 years, 6 أشهر
Manages Team in all aspects like coaching and monitoring in order to meet client metrics.
Display willingness to help the customers with their queries all the time. Greet customers; manage customer requirements like attending the customer complaints. Cleaning of gaming counters and rides. Making sure the surroundings are clean. Taking care of the kids playing inside the facility. Smile to the customers.
Coordinating travel and overnight accommodations for guests includes researching, organizing and negotiating for best pricing, handling guest requests and booking travel as needed over the telephone, including processing payments.
Serves as a second line of support if customer service department was not able to resolve the customer issues over the telephone.
•Handling technical issues with clients high end mobile phone over the telephone.
•Most of the time, doing troubleshooting, like modifying iPhone, Samsung, LG, Nokia, HTC settings, checking areas of coverage etch. In general, full Telecommunication technical support specialist.
Coordinating travel and overnight accommodations for guests includes researching, organizing and negotiating for best pricing, handling guest requests and booking travel as needed including payments over the telephone.
to create processes for the identification and resolution of hardware, software, communications, and networking problems related to end-user computing for the purpose of providing exceptional customer service that exceeds their expectations.
•Maintains effective working relationships with district staff and vendors for the purpose of actively working to build healthy partnerships throughout the district to better serve our customers in meeting their business objectives.
Analyze clients' business problems and develop solutions for issues in areas such as employee health benefits or corporate insurance.
•Draft reports and correspondence, primary line of support in developing strong relationships with business clients, turning complicated data into clear information for clients.
•Use statistics to determine clients' future financial risks and help client to select the best insurance options for their situations.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•Maintains financial accounts by processing customer adjustments and payments.
usually expected to help managers and supervisors to motivate staffs and get it to work as a team in order to fulfill company's guidelines and mission.
•Most of the time doing the same tasks of the staff, taking charges when the managers and supervisors are off the clock.
•In some event, link between the employees and the managers, communicating the questions and concerns of each to the other.
•Review performances of agents in each team, at the same time responsible for doing coaching in every opportunity indentified.
Responsible for maintaining a professional and satisfied relationship with American clients and customers by providing internet, cable and VOIP troubleshooting while educating about the features and benefits of their purchase/subscription.
• In addition, by the use of knowledge base software solution and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner that doesn’t entail product/part replacement or service cancellation.
•works as part of Customer Support and Information Technology division, working directly as part of the resolutions and subject matter experts group
Training Abroad
Health and Safety Training
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