Senior Sales & Service Officer Local Bank In Uae
National Bank of Abu Dhabi- NBAD
Total years of experience :12 years, 3 Months
•Promoted personal loan products of the Bank by offering the right options to customers based on their individual profiles and financial needs
•Achieves sales targets assigned and contributed to the overall team targets.
•Consistently adhered to cut-off times and deadlines, and constantly updated immediate superiors and manager on sales progress.
•Consistently exhibited high levels of professionalism and maintained strong professional relationships with customers and colleagues.
•Kept abreast with new product developments and industry practices by research and attending Bank-hosted trainings
•Consistently applied due professional care to protect the Bank’s financial interest
•Promoted Bank loan and credit card products, offering the right options to customers based on their individual profiles and financial needs
•Participated in In-house training programmes and workshops.
•Fully adept and aware of all products provided including Bank requirements, and keeping updated on all changes and amendments on product features, procedures and processes.
•Achieved sales targets assigned and contributed to the overall team targets.
•Followed up and cross-sell products to existing customer base and lead referrals, by identifying new potential selling opportunities.
•Participated in Bank products campaigns & promotions
•Consistently exhibited high levels of professionalism and maintained strong professional relationships with customers and colleagues.
•Consistently adhered to cut-off times and deadlines, and constantly updated immediate superiors and manager on sales progress.
•Consistently applied due professional care to protect the Bank’s financial interest.
• Excelled in role requiring the high degree of trust like handling a variety of customer service functions along administrative and accounting tasks to ensure that customer request and issues are dealt with efficiently and accurately.
• Worked closely with the company’s Accountant to ensure that accounting matters such as record keeping and financial reporting are handled smoothly.
• Timely respond and resolve telephone inquiries, complaints, requests and comments received from customers, and ensure that actions are followed up with respective responsible staff.
• Carry out sensitive duties like receive cash or cheque payments from customers, deposit daily collections to the Company’s bank account, and prepare bill statements to customers on availed services. Check to ensure that appropriate changes were made to resolve customers' problems, Contributes to team effort by accomplishing related results as needed.
• Prepare and analyze the daily sales and weekly net profit reports of the company.
• Process refunds to customers, acknowledgment receipts, payment vouchers, along with applying for and validate bank guarantee vouchers/transactions.
• Validating the accuracy and completeness of all visas, trade licenses, license renewals and sponsorship agreements applications in Government Portals (E-Dirham G2/Noqodi/CBD/Ejari) as against the company’s records.
• Assist the accountant and other staff on various duties to ensure timely delivery of financial reports and/or processing of transactions, whenever required.
Malayan Bank Saving and Mortgage Bank
MARKETING ASSOCIATE - Account Management Group
June 2013 - March 2014
Makati City, Philippines
• Generated new business through effective presentation of bank products to prospective clients particularly on Retail Home Loans.
• Provided loan counseling to clients on home loan requirements.
• Prepared presentations and marketing strategies for the Retail Lending unit.
• Developed and implemented an in-house system to ensure efficient weekly and monthly monitoring of progress/status of customers’ accounts.
• Trained new employees on product awareness and banking duties and responsibilities.
• Prepared and presented the Bank’s home loan products in a trade exhibition among different banks in the Philippines.
Key Achievements:
• Awarded as Rookie Employee Runner Up for 2013
• Successfully presented and obtained the approval of the Credit Committee for 16 different home loan accounts with potential revenue totaling Php30 Million (~AED 2.5 Million) within the first two (2) months of 2014.
• Successfully enhanced the efficiency of internal monitoring of customer accounts by reducing the manual.
• Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Cold calling to arrange meetings with potential customers to prospect for new business;
• Acting as a contact between a company and its existing and potential markets;
• Negotiating the terms of an agreement and closing sales;
• Representing their company at trade exhibitions, events and demonstrations;
• Negotiating on price, costs, delivery and specifications with buyers and managers;
• Challenging any objections with a view to getting the customer to buy;
• Advising on forthcoming product developments and discussing special promotions;
• Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
• Liaising with suppliers to check the progress of existing orders;
• Checking the quantities of goods on display and in stock;
• Recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
EDUCATIONAL BACKGROUND Bachelors Degree Bachelor of Science in Business Administration (Major in Business Economics) Student In Free Enterprise (SIFE) National Competition Awardee Central Luzon State University (CLSU) Science City of Muñoz Nueva Ecija, Philippines 2009-2013 Secondary Education Graduated with Honors Juan R. Liwag Memorial High School Bayanihan, Gapan City, Nueva Ecija, Philippines 2005-2009 Elementary Education Mahipon Elementary School Mahipon, Gapan City, Philippines 1999-2005 SEMINARS AND TRAINING PARTICIPATIONS 5th Provincial Youth Summit in Economics Philippine Rice Research Institute Science City of Muńoz, Nueva Ecija, Phils February 15, 2013 15th Congress Campus of Leaders RET Amphitheater, CLSU Science City of Muńoz, Nueva Ecija, Phils. February, 2013 Annual Economic Outlook Seminar Philippine Stock Exchange Ortigas, Pasig City, Philippines February 04, 2012 Student in Free Enterprise (SIFE) National Competition’12 Dusit Thani Hotel, Makati City Makati City, Philippines July 2011 Youth Leadership & Social Entrepreneurship Training Seminar College of Immaculate Conception, Cabanatuan City, Philippines November 25-26, 2011 SIFE PILIPINAS Leadership Training Audio-Visual Room, University of Makati Makati City, Manila, Phils. March 16, 2012 Gear-Up 2012:1st Business, Accounting & Finance Seminar And Exposition Pavillion Hall, Maharlika Resort San Jose City Nueva Ecija, Philippines February 24, 2012 4th Asean Business Economic Summit De La Salle University, Manila, Philippines March 3-5, 2011 WIWAG Business Week, Embassy of Switzerland, Bato Balani Foundation CLSU, Science City of Muńoz, Nueva Ecija Philippines November 28-December 2, 2011 ORGANIZATIONAL AFFILIATIONS & MEMBERSHIPS External Committee Head Student in Free Enterprise 2011-2013 President Saint Elizabeth Ministry of the Altar Server-CLSU 2010-2011 Member Junior Business Executive of Entrepreneur Society 2011-2013 PRO Senior Council College of Business Administration & Accountancy - CLSU 2012-2013 Class Treasurer College of Business Administration & Accountancy -CLSU 2010-2012 Treasurer, Student Council College of Business Administration Accountancy - CLSU 2010-2011