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Reyna Erika Gambale, SENIOR ANALYST

Reyna Erika Gambale

SENIOR ANALYST·SHOPEE

Philippines

Bachelor's degree, Hotel and Restaurant

Work experience

Total years of experience: 10 years, 4 months

SENIOR ANALYST

September 2022 - Present

SHOPEE

Manila, Philippines •Hybrid

September 2022 - Present

- Manage executive schedules, meetings, travel, and confidential correspondence.
- Coordinate projects, prepare reports, maintain documentation, and liaise with cross-functional stakeholders.
- Streamline administrative processes to support efficient day-to-day business operations.
Company industry:
Sales Outsourcing

DISPUTE ANALYST

February 2019 - September 2022

WELLS FARGO

Manila, Philippines

February 2019 - September 2022

- Investigated credit card and mortgage disputes in accordance with US banking policies.
- Reviewed billing discrepancies, payment issues, and customer complaints.
- Processed credit bureau disputes while ensuring regulatory compliance.
- Delivered accurate and timely case resolutions.
Company industry:
Financial Services

DISPUTE ANALYST

February 2019 - September 2022

WELLS FARGO

Manila, Philippines

February 2019 - September 2022

- Investigated credit card and mortgage disputes in accordance with US banking policies.
- Reviewed billing discrepancies, payment issues, and customer complaints.
- Processed credit bureau disputes while ensuring regulatory compliance.
- Delivered accurate and timely case resolutions.
Company industry:
Banking

COMMUNITY OPERATIONS SPECIALIST

September 2017 - April 2019

UBER

Manila, Philippines

September 2017 - April 2019

- Provided customer support through phone, email, and chat.
- Investigated accident and incident reports and managed case resolutions.
- Reviewed driver documents and completed account activations.
- Ensured compliance with operational policies and quality standards.
Company industry:
Internet & E-commerce

COMMUNITY OPERATIONS SPECIALIST

September 2017 - April 2019

UBER

Manila, Philippines

September 2017 - April 2019

- Provided customer support through phone, email, and chat.
-Investigated accident and incident reports and managed case resolutions.
- Reviewed driver documents and completed account activations.
- Ensured compliance with operational policies and quality standards.
Company industry:
Internet & E-commerce

Customer Service Representative

March 2016 - August 2017

Teleperformance

Manila, Philippines

March 2016 - August 2017

- Handled inbound inquiries related to banking transactions, billing, and account retention.
- Resolved US customer concerns while meeting quality and performance standards.
- Documented customer interactions accurately and maintained data integrity.
- Delivered professional customer support in a fast-paced environment.
Company industry:
Financial Services

CUSTOMER SERVICE REPRESENTATIVE

March 2016 - August 2017

Teleperformance

Manila, Philippines

March 2016 - August 2017

- Handled inbound inquiries related to banking transactions, billing, and account retention.
- Resolved US customer concerns while meeting quality and performance standards.
- Documented customer interactions accurately and maintained data integrity.
- Delivered professional customer support in a fast-paced environment.
Company industry:
Banking

Education

Montessori Professional College

January 2016

January 2016

Bachelor's degree, Hotel and Restaurant

Philippines

Skills

ADMINISTRATIVE SUPPORT

Intermediate

BANKING

Intermediate

BUSINESS OPERATIONS

Intermediate

E COMMERCE

Intermediate

FINANCIAL TECHNOLOGY FINTECH

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PROCESS IMPROVEMENT

Intermediate

PROJECT COORDINATION

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

Social profiles

Personal Website
Personal Website
linkedin.com/in/reynaerika/