Regional Demand Planner
SC Johnson
Total years of experience :15 years, 0 Months
-Develop the baseline forecast through APO using statistical modeling and provide analytic for the full portfolio they support using shipment history, historical events, and market/data trends.
-Maintain professional relationships with local and remote supply chain planning partners. The role expands to include contributing to special projects and other supply chain initiatives.
. Responsible for validating and executing orders for data accuracy including product files, SAP master & customer data, pricing discrepancies, order date alignment etc.;
2. Identify and solve systemic and complex order fulfillment and supply chain related issues. Provide analytic assessment of day-to-day issues; as well as strategic order management opportunities and SAP enhancements and other system changes.
3. Identify opportunities to improve work team and department efficiency, evaluate risks /opportunities, and lead the implementation of those opportunities. Ensure that improvements are aligned with business strategies.
4. Participate in a culture of continuous improvement utilizing LEAN concepts, tools, and methodologies to eliminate waste as one of the primary goals of the organization.
5. Take a leadership role among team members; demonstrating an expertise in Customer Service related processes, policies, and systems.
• Previously based in Jakarta, Indonesia
• Acted as Product Specialist for petroleum products such as White Oil and Transformer Oil, Finished Lubricants, RPO, Base Oil, etc.
• Handled oleo-chemical exports from Indonesia as well as managed the logistic function by quickly learning and applying the principles of international trading
• Performed other roles in the Jakarta office such as administration and recruitment officer
• Supported other Obetech companies in the region and traveled to Thailand, Indonesia, Malaysia and Myanmar for business and marketing assignments
• Handled business development initiative in Myanmar wherein the primary objective was to assess the viability of establishing a presence in this newly-opened market
• Initiated the customer networking activity to start the trading business in Myanmar
• Effectively handled sales and after sales requirements, provided quality customer service and promoted company products and programs
• Developed the ability to manage difficult cases in customer complaints with the use of technical abilities and good communication skills
• Awarded as one of NCR’s 2010 “Marksmanship Badge” for exhibiting the highest level of knowledge or skill in sales and customer-relations management.
• Recognized as the Customer Management Officer with the most number of customer commendations in 2011.
Provided technical assistance to US clients in computer software and hardware troubleshooting.
-finished academic unit requirements by the program.