Assistant Relationship Manager
ADCB
Total years of experience :5 years, 2 Months
• Developed and strengthened a working rapport with SME clients by comprehending their financial requirements and deploying of bank’s working capital products and services
• Portfolio Management: Checking client financial status. Handling client’s asset and liabilities by administering level of facility utilization, cash and business routing, field visits /call reports
• Conducted analysis of Audited Financial Statements
• Drafted and submitted written credit proposals
• Liaised and offered back-end support to HSBC Relationship Managers all across the world
• Outlined improvements in process workflows by identifying common errors and deviations and ensured timely escalation and resolution
• Responsible for Net Promotors Score (NPS) calculations by carrying out detailed qualitative and quantitative analysis of survey responses from customers
• Managed regular presentation of NPS reports to top management
• Established and mitigated issues in the NPS project and promoted best practices
• Offered transactional services and MIS reporting
• Marketed and promoted various banking products/ services
• Handled process enhancement focusing on customer centricity