RHEA RUPIKA

Managed multi-time zone logistics and site operations for major international events (UAE, UK, US), maintaining 100% on-time delivery for 600+ stakeholders.

Coordinated with 17+ cross-functional teams and 3P logistics providers to ensure on-time delivery of services.

Oversaw annual budgets of £2M+ and optimized bottom-line efficiency by achieving an 8% cost reduction through strategic process mapping and vendor negotiations.

Applied Lean Six Sigma principles to analyze post-operational performance data, driving a 6% increase in Service Level Agreements (SLAs) through continuous process improvement.

Developed automated workflows that reduced administrative lead times by 11 hours weekly, improving overall supply chain agility and maintaining 100% continuity in fast-paced environments.

Managed customer inquiries through Zoho CRM, prioritizing technical issues and tracking resolutions to maintain an 88% satisfaction rate.

Transformed regional customer data and social media metrics into actionable reports for the CEO to help guide service delivery strategies.

Monitored international shipments from the US, coordinating with Maersk and tracking orders via the Oracle site to ensure continuous supply.

Facilitated customs clearance by uploading critical shipment details (ports, arrival dates, transport info) into the FIRS (Food Import and Re-Export System).

Utilized Excel-based Inventory Summary Planning Reports to monitor Closing Stock, OIP (Orders in Progress), and Estimated Closing figures to prevent stock-outs during peak periods like Eid.

Managed Tubs & Toppings order planning, identifying stock variances and adjusting forecasts to improve inventory accuracy by 20%.