Call Canter Agent
Vodafone Ghana
Total des années d'expérience :13 years, 10 Mois
Vodafone Ghana Limited
Position: Call Center Agent.
Headquarters
(2013 till date)
RESPONSIBILIIES:
CUSTOMER CARE REPRESENTATIVE
• Receiving of calls
• Entering of data
• Handle customers complaints
• Compiling and sending reports to technical department
• Resolving customer’s complaints and issues that will bring satisfaction to the caller.
• Assisting customer with information and enquiries and service request.
• Follow the rules and regulation prescribed by superiors.
• Exhibit the right attitude when answering calls and always maintain patience.
• Submitting daily report of all activities to the customer service supervisor.
• Maintain quality customer service to exceed customer expectation and excite them.
MTN Ghana Limited
Prep eez Tech.
Position: Call Canter Agent (0utbound).
(March 2012 to 2013)
RESPONSIBILIIES:
CUSTOMER CARE REPRESENTATIVE
• Making calls
• Entering of data
• Call out customers to explain the term and conditions of the service.
• Assisting customer with information and enquiries and service request.
• Achievement of daily target.
• Submitting daily report of all activities to the customer service supervisor.
Rehoboth Chambers
T & T Advocate
Position: Paralegal / Secretary
(October 2011 to March 2012)
RESPONSIBILITIES:
• Feeling of client care forms
• Conducting legal research
• Preparing and editing document, and trial preparation
• Accompanied Lawyers to court to sit in on proceedings
• Filling of court processes and representation of client in court cases.
• Assist in secretary duties
• Render customer care services to client.
Ridge Regional Hospital, Accra.
(October 2010 t0 August 2011)
RESPONSIBILITIES;
CUSTOMER CARE SERVICE;
• Giving out information and enquiries to visitors and patient.
• Handling of complaints.
• Write report on complaints to the authorities.
• Offer assistance to patients.
• Receiving and making calls.
• Receiving and Dispatching of letters.
October-August, 2010-2011
Information Desk Officers
(National service personnel)
Komfo Anokye Techecing Hospital, Kumasi.
Catering Department
July-August, 2008: (Internship)
RESPONSIBILITIES;
• Ensuring availability of adequate supply food.
• Distribution of food items to various departments.
• Checking on the number of patients on diet at various wards.
• Provision of information to the various departments on the number of patients to be cooked for according to their diets.
• Preparation of patients' food.
ABILITIES
• Good human relation
• Ability to work for long hours.
• Ability to work well under pressure.
• Ready to learn new things and ideas.
• Delights in teamwork.
INTEREST
Travelling, Cooking, Watching movies, Music and Boxing enthusiast.