Rhon Ryan دامبيل

Brand Relations
• Assisting in decision-making and problem solving on supplier / brand / partner issues
• Create the masterfile ensuring accurate and correct data enrichment
• Managing all aspects relating to the shipments, logistical processing and allocation function.
• Promoting a “win-win” approach with all key brand partners.
• Processing Return to Vendor requests in a timely manner.
Financial
• Validating of Order Confirmations against Invoices and orders.
• Ensuring Shipment Trackers are maintained, delivery dates managed and deviances are escalated to planners and buyers.
• Creating new items, purchase orders and maintain cost and retail price changes.
• Creating allocations on new shipments.
• Controlling inventories at the store level to maximize sales, inventory and profitability.
• Reviewing Supplier and Warehouse Replenishment orders based on model stock and trends to achieve optimal sales, profit and inventory performance.
• Tracking and managing special orders and customer requests.
• Collecting and providing information to the planner and buyer to analyse the product performance per store.
• Ensuring team results, relationships and processes are aligned with the Company‘s mission and values.
• Ensuring efficiency and effectiveness of merchandising work processes.
• Compiling communication and coordinating with the stores regarding new launches, product discontinuation, price changes and brand/item focus.
• Inventory Management
• Ensuring Supplier setup is complete including Estimated Landed Costs.
• Providing Finance department with details for drafting Letters of Credit and submit for supplier approval.
Logistics Interface
• Ensuring that product moves efficiently through the supply chain.
• Coordinating with suppliers & Al Tayer Logistics on incoming shipments to ensure the goods are delivered and received within the specified timelines.
• Updating delivery schedule and communicate to the buyers and planners on a weekly basis.
• Highlighting potential shipment delays immediately.

- Handling POS system
- Listen and respond to customers’ needs and concerns that lead to Sales
- Greet all customers in a professional, friendly, and timely manner.
- Responsible for preparing stock for the stock count
- Responsible for receiving/sending incoming and outgoing shipment and transfer
- Ensuring that the stock room is Tidy.
- Prepare items for display by assisting Visual Merchandiser and Sales advisor
- Ensure all housekeeping, safety, security and healthcare measures are followed to avoid accidents.
- Replenish POS materials ( Shopping bags, credit card slip holders and clearing used security tags from the till
- Place new merchandise on display; re-stock merchandise as it is depleted, assist with stock inventory; assist in keeping pricing current on floor merchandise.

SUTHERLAND Global Services April 25, 2011 - Present
Technical Support Representative Tier 2 (Broadview Networks)
➢ Receives Incoming calls for repair escalation for POTS or Plain Old Telephone Service
➢ Responsible for 2nd level troubleshooting for POTS or Plain Old Telephone Service.
➢ Responsible for dispatching technician inside the Central Office or to customer premise.
➢ Performs Outgoing calls to customer to verify repair
➢ Responsible for Add/Delete telephone features via DMS switch such as Caller ID, Voicemail and many more.
➢ Responsible for establishing communication with Verizon via call or chat for available Verizon technician for repair duties.

IBM Philippines Inc.
April 9, 2010 - 2011
Technical Support Representative (APPLE iPhone, iPad, iPod touch)

➢ Receives incoming call for repair inquiries, phone features, iTunes download

TELUS Inc. Philippines July 9, 2007 - January 2009

Technical Support Representative (Microsoft XBOX Hardware, LIVE)

➢ Receives Inbound call for repair dispatch
➢ Perform Email Support for repair dispatch

ONVAIO Philippines October 2006 - June 2007

Technical Support Representative (Video Editing, PCTV)

➢ Receives Inbound for video editing inquiries, PCTV
➢ Perform Email Support video editing inquiries, PCTV
➢ Perform Chat Support video editing inquiries, PCTV

SITEL Philippines Inc.
October 2005 - September 2006
Technical Support Representative (VoIP SUNROCKET)
➢ Receives Inbound call for Customer Service inquiries.
➢ Perform 1st Level Troubleshooting via Incoming call, Chat and Email support.

INFOCOM Technologies Inc. August 2004 - September 2005

iDSL Corporate Sales Specialist

➢ Performs Outbound and Inbound Calls
➢ Accept Inquiries about iDSL product specification and packages
➢ Saturation drive for client nesting and endorsement

Liberty Telecoms Inc.
October 2000 - July 2004
Senior Technical Support
➢ Administration of Chronolog Timekeeping
➢ Responsible for monitoring all e-mail accounts and mailboxes
➢ Responsible in performing backup procedures and other application in exchange server
➢ Performs daily monitoring of all transaction server
➢ Coordinates with user in other NODES during processing of LIVE data
➢ Responsible for all in-house programs application/installation
➢ Repair and computer maintenance