Rhys Karl Aledron

My responsibilities as a Station Agent is to cater the needs of the passengers. Sell tickets, answer inquries and guide them to reach their destination with a good experience. As a Station Agent we are compitent to respond to station and train emergency.

My duties and responsibilities as a duty supervisor is to Ensure that 1Aviation Mission and Vision are achieved. Ensure the station manpower, funds and equipment are sufficient to support daily operations. Promote and ensure compliance of all personnel to quality, safety, security and customer service standards based on regulatory requirements, government laws, acceptable industry standards and company policies and standards. Conducts investigations during any irregularities and operational incidents / accidents and prepares report for the Management. Conduct daily briefings / de-briefings and assist the Station Head / Terminal Manager / Duty Manager in cascading Station Notices and Memos for all personnel. Conducts corrective and preventive actions of encountered events where applicable. Ensure company policies and procedures are implemented. Alternate to the Station Head / Terminal Manager / Duty Manager in coordinating with concerned stations and departments for planned / unplanned flight delays / disruptions and possible aircraft changes. Monitors station facilities and reports the same to the Airport Management, Station Head, Terminal Manager and Duty Manager. Assists in managing day-to-day disruptions within authorized parameters and established policies and escalate to higher station management, items beyond his authority. Ensures that his shift requirements in terms of resources, facilities and supplies are sufficient and equipment is operational. Any inoperative facilities are reported and monitor if acted upon by proper department. Prepares and submits required reports to the Duty Manager / Station Head / Terminal Manager. Provides corrective and preventive actions to discrepancies and delays charged to his assigned areas. Attend and provide operational enhancements during Station Meetings. Ensure safety and security of guests and personnel are maintained within the areas of operation. Coordinate with concerned stations and departments on passenger and cargo related concerns. Identifies safety hazards and takes action to eliminate any safety issues or unsafe practices.