Ria Leanni

Customer Engagement: Greet customers warmly and provide personalized assistance, ensuring a luxurious and welcoming shopping experience.
Product Knowledge: Develop in-depth knowledge of Cara Jewellers’ product lines, including diamonds, gemstones, and custom jewelry, to assist customers effectively.
Sales Support: Assist the sales team in closing deals by building trust and rapport with customers.
Customer Feedback: Gather and report customer feedback to enhance products and services.
Complaint Resolution: Address customer complaints professionally, ensuring prompt resolution and maintaining customer satisfaction.
Relationship Management: Build and maintain strong, long-term relationships with customers to encourage repeat business.
Administrative Tasks: Manage customer records, process payments, and assist with inventory management.
Communication: Coordinate with other departments to ensure seamless service delivery and customer satisfaction.

Assist in various financial tasks such as accounts payable/receivable, budget tracking, and expense reporting. Maintain accurate financial records, including invoices, receipts, and financial reports.

Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
Developed and implemented a customer service policy that improved customer service and resulted in an increase in customer satisfaction
Developed customer service scripts to ensure consistent customer service across all customer service channels
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints
Processing client policy modifications based on the data given

Analyzed customer service data to identify and address customer service issues. Developed and implemented a customer service policy that improved customer service and resulted in an increase in customer satisfaction

• General office administrator, record keeping, answering phone calls, booking appointments, managing information through the use of database, raising purchase orders and invoices, helping maintain the accounts, bills settlements and ordering stocks.
• Paying staffs salaries and helping with the adherence to Department of Economic Development regulations, visa, and insurance renewals.
• Marketing, advertising and public relation scope of the business.

• Check with phone reservationists, or answering machine messages to assure that all reservations are noted.
• Check with manager to assure there are no large or private parties that are not know about.
• Plan out the seating chart and organize the reservations.
• Attends to guest’s queries / complaints and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons is met.

• Supervises and coordinates activities of workers engaged in customer service activities
• Plans, prepares, and devises work schedules, according to budgets and workloads.
• Resolves complaints and answers questions of customers regarding services and procedures.
• Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.

Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports. Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.

• Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.