Associate Business Analyst
Discovery
مجموع سنوات الخبرة :33 years, 11 أشهر
Business Analyst| Discovery - Group Shared Services Digital Channels
01/12/2017 - PRESENT
• Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution
• Testing and validating the functionality of the technical solution against the business requirements
• Interfacing between the business client and the development team with regards to the business and functional requirements.
• Ensuring that the business requirements are delivered in the implemented solution
• Working with multiple business areas and multiple teams that require deep integration of solutions
• Building and maintaining strong relationships with clients and acting as consultant on the application
• Consult and provide input to an internal enhancement within organisation
• Updating of supporting and controlling documentation throughout the implementation of the product
• Ensure record keeping of all communication and documentation
• Additional:
o DHMS - Young Families
o Dr Connect Pathways
o Google Analytics for Maps 2.0
o Google Analytics for Online Payments
o Google Analytics for Connected Care
o Eido pdf Brochures to Mayo digital content
o Prepaid for the employer on Employer Zone
Business Connexion
Services Coordinator - Operational Enhancement - GSMC
2012/02/01 - Current
Description and Responsibilities
• Coordinate activities related to specific GSMC operational enhancements, coordination and consulting for new GSMC proposals. Coordination for new GSMC client services, which can include changes, additions, decommissions and alignments.
• Consult and provide input to an internal enhancement within organisation.
• Consult and provide input to an internal enhancement
• Consult and provide input to a Pre-Sales proposals
• Coordinate the deployment and implementation of an approved Pre-Sales proposal
• Updating of supporting and controlling documentation throughout the Operational Enhancement process
• Ensuring role players in the process comply with the Operational Enhancement process
• Upkeep of the assigned documentation on a quarterly basis and update documents on the document storage system.
• Participate in service improvement plans
• Provide backup role to the assigned resource in the absence of the team member within the Operational Enhancement team.
• Ensure OE Project list is updated with project information (financial, ref numbers, contact details)
• Ensure all signed proposals, contracts and schedules are updated on central repository.
• Ensure record keeping of all communication and documentation.
Training and Development
MS Word 2010 Intermediate
MS Word 2010 Advanced
Excel 2010 Advanced
Prince 2 (Process-based approach for project management)
Kepner & Fourie (Problem Solving and Decision making)
Additional: BHP Billiton - Becsa 3rd party integration
BHP Billiton - Becsa Decommission Yanka Site
BHP Billiton - Manganese 3rd Party integration
AGA (Anglogold Ashanti) - ServiceNow integration
Afrox Change and Configuration Management integration
Sasol - SMS Notification for Server down
Metcash - Decommission
Jolene Courtney - 011 2666317 / 0824168657
James Sutherland - 011 266 5431 / 0826379915
Business Connexion
Senior Release Administrator - Release Management - GSMC
2010/09/01 - 2012/01/31
Description and Responsibilities
• Release Administrator for various clients.
• Compiling and Providing Customer Reports
• Provide an end to end function for releases.
• Successfully use the requisite operating system (s), hardware, tool (s) and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) on a continuous basis.
• Constantly ensure that appropriate data, forms and configuration items (CIs) available for use.
• Successfully prepare and maintain release and quality plans, providing regular and accurate reports
• Ensure that delivered systems are implemented within these
• Continuously control and document the analysis, implementation and review/test of proposed changes.
• Successfully plan and control re-release of changed items.
• Accurately verify change audit trails at all times.
• Effectively define documents and execute small-scale releases.
• Successfully identify, access and manage risks to the success of the release on a continuous basis
• Frequently liaise with systems development staff to overcome known problems or further accomplish user requirements.
• Regularly provide expert information to systems testing and quality assurance functions.
• Continually ensure that all systems test plans are appropriately reviewed.
• Produce detailed designs for example: physical data flows, file layouts, program specifications and backup, recovery and restart procedures.
• Provide guidance to less experienced employees.
• Continuously ensure that all systems test plans are appropriately reviewed
• Personally review the more complex and critical plans
Additional:
Release Management Training Manual - 2011/04/01
Change Management RFC Work Instruction ITSM7 - 2011/10/21
Reference:
Alison Wickens - 011 2666317 / 0824168657
Tobie Jansen van Rensburg - 011 266 5379
Business Connexion
Release Administrator - Release Management - GSMC
2009/04/01 - 2010/08/30
Description and Responsibilities
• Release Administrator - Rotating Clients (AGA, SASOL, BECSA, AFGRI)
• Provide an end to end function for releases, from the logging of a RFC until completion of the release to all targeted devices by coordinating all activities related to specific releases with the specific accounts through the Release Coordination and Account Release Owner roles
• Compiling and Providing Customer Reports
Training and Development
ITIL V3 Simulation
ITIL V3 Foundation
Excel Intermediate
Alison Wickens - 011 2666317 / 0824168657
Tobie Jansen van Rensburg - 011 266 5379
Business Connexion
Change Administrator - Change Management GSMC
2008/08/19 -2009/03/31
Description and Responsibilities
• Administrate changes for the following clients: ANGLO PLATINUM; ANGLOGOLD ASHANTI & NAMPAK
• Attending to all enquiries
• Scribe all CAB (Change Advisory Board) meetings, excl. Anglo Platinum
• Distribute standard and exception reports to relevant parties
• Distribute the CAB Minutes of the meeting
• Provide training to new appointments in the Change Management
• Update the Client Database (Remedy) with relevant information
• Assist with improvement of effectiveness and efficiency of Change Management process
• Contributes to maintenance of the maturity level of the defined Change Management process in accordance with contractual requirements
• Participates in the CAB and E/CAB format and structures required for the approval process of RFC's.
• Administration of Change Management operational documents including "Forward Schedule of Changes) (FSC) and "Projected Service Availability" (PSA)
• Acts as change contact for all participants in the Change Management process, providing guidance and advice on formal standards defined for BCX Change Management.
• Initiates the change post implementation review process, measuring success rates of implemented changes and success rate of process outputs.
• Performs analysis and trending on Change Management data.
• Ensures compilation and distribution of Change Management reports.
• The full impact of making Changes is determined with the assistance of Configuration Management
• The identification of Releases from submitted RFC's.
• Interface with Service Desk regarding difficulties that occur following Change implementation.
• Change management provides the Service Desk with information on current and future change activity.
• Controlled implementation of changes is provided
• Customers receive up-to-date information on progress of change
Reference:
Suzette Henrico (0836478598)
Infinite Blue
Manager - Event, Logistics and Risk
2008/01/23 - 2008/08/21
Description and Responsibilities
• Warehouse, Events, Stock and Logistics Management Spur
• National, Coordinating and set up of Events
• Managing of support staff at Events
• Managerial administration duties
• Customer Support (FNB & SPUR)
• Distributing and setting up of Branding (FNB & Spur)
• Coordinate and manipulate the different material resource of a business
• Administrative responsibilities not restricted to own workforce
• Work under pressure and strict deadlines
• Having basic knowledge about the computer and Internet usage
• Be good at both verbal and written correspondence totally and interact well with other people of the department
Reference:
Vincent Webber (Infinite Blue) - 082 920 3402
Netcare Travel clinics - Tullow Oil, Kiaso Tonya - Uganda
Remote Site ILS Paramedic
2007/11/30 - 2008/01/21
Description and Responsibilities
• Manage remote site clinic
• Administrator, compile weekly & monthly reports, manage stock and surgical sundries, manage petty cash
• Medical, tropical disease management i.e. malaria
• Primary health care - manage and provide ALS care, stabilization and evacuation of patient
• Pre medical and exit employment tests
• Occupational health - disease management, weekly medical awareness toolbox talks
Reference:
Cecilia Spies: 082 786 0967
Buffalo City Municipality - Fleet Street Fire Department
Senior Fireman / Dispatcher
1998 / 05 - 2007/11
Description and Responsibilities (Senior Fireman)
• Fire and Rescue Services, Driving vehicles to and from Rescue scenes.
• Scene Safety
• Rescue entrapped victims involved in Motor Vehicle Accidents
• Minimize further damage due to Fire outbreaks
• Recharging diving and Breathing Apparatus cylinders
• Diving Search and Rescue
• Rescue people with rubber dux if pulled into sea current
• Retrieve bodies of drowned victims
• Assist Medical crews on scene
• Registered A.E.A with H.P.C.S.A
Description and Responsibilities (Dispatcher)
• Ensure all equipment is Functional in the Control Centre
• Liaise with other Departments such as Traffic, Police, Netcare 911
• Ensure backups are done of all radio messages and phone calls weekly
• IMS procedures are followed for incidents on national roads
• Compiling Reports on incidents for Officers on ESS
Training and Development
• Skippers course,
• Class 4 Diver
• Basic Course on Windows 98
• Operating System February 2000
• I.M.S Course (incident management for national roads)
Reference:
Mr N.Williams (083 500 5575) (Buffalo City Municipality)
Netcare Travel clinics - Moatize Coal mine project (Rio Doce)
Remote Site ILS Paramedic
2007/08/27 - 2007/09/30
• Manage remote site clinic
• Administrator, compile weekly & monthly reports, manage stock and surgical sundries, manage petty cash
• Medical, tropical disease management i.e. malaria
• Primary health care - manage and provide ALS care, stabilization and evacuation of patient
• Pre medical and exit employment tests
• Occupational health - disease management, weekly medical awareness toolbox talks
Reference:
Cecilia Spies: 082 786 0967
Centurion Town Council - Emergency Services
Senior Emergency Official
1992 / 05 - 1998 / 05
Description and Responsibilities
Fire and rescue service - This service was a combined Service and included Ambulance Services. There were no dispatchers and Senior Emergency Officials were rotated between Fire, Rescue, Medical and Control room duties. Worked with Waste Tech during off time on a standby basis.
Training and Development
• Aviation Nursing Course (Flight Medical) 02/98
• Recruit Course ( Boksburg) 03/96 - (Equivalent to Fire Fighter 1)
• S.A.F.S.I Prelim Certificate 10/95
Reference :
Marius van Staden. (082 376 2175)
(Centurion Emergency Services)
Middelburg Town Council - Emergency Services
Ambulance man
1989 / 02 - 1992 / 05
Description and Responsibilities
• Patient Conveyance, Trauma and Medical. Control Room Duties
Training and Development:
• Ambulance Emergency Assistant 11/89,
• Handling of Public 12/91
Description and Responsibilities:
• Patient Care, Control Room Duties
Training and Development:
• Basic Ambulance Course 04/87
• Basic Administration & Ambulance Technology 03/88
• Basic Rescue Course 06/ 88
Ambulance Emergency Assistant - ILS Paramedic
National Senior Certificate: Subjects Passed English, Afrikaans, Stature Law, Law of Criminal procedures & Evidence, Criminology & Ethnology