Independent Management Consultant
Self employed
Total years of experience :36 years, 11 Months
I have performed two major consultancies since January 2008:
A. Currently I am conducting consultancy services in the Sultanate of Oman for the Information Technology Authority (ITA) for the 1st phase of establishing a National PC Initiative.
The main objectives of this Initiative are:
To double PC penetration rate per citizens in Oman by 2011;
To increase NPC computer market share in Oman within each targeted segment by at least 10%.
The sub-objectives of the initiative are:
To encourage the usage of the training programs with an objective to train at least 75% of the citizen in Oman for using the PCs of the initiative;
To encourage the usage of content development initiatives so at least 80% of the content developed as part of the NPC initiative will be developed by independent Omani entrepreneurs;
To increase the use of Internet in Oman by at least 150%.
The long term objectives are intended to increase the economic activities in the IT sector by making Oman between the most suitable places for IT outsourcing and by connecting the Sultanate economic, social and industrial sectors.
B. I have also conducted a consultancy for the Human Resources department of Food and Drugs Corporation (FDC), one of the major distribution companies of fast moving consumer goods (FMCG) and pharmaceuticals in Lebanon.
My tasks consisted in helping them to hire a new HR team as well as restructure the department part of which was to develop and implement an electronic HR workflow system going through the whole procedure from the first step of tracking new recruits, to application filling, interview processing, applicants’ tests and grades, hiring process, training, salaries and KPIs of the personnel etc…
My work consisted of:
Managing and Restructuring a company that is a Golden Partner for Nortel Networks and as such offers the most advanced technology available today including IP Telephony, IP Cameras, Digital Key systems, Wireless products, Advanced Voice Messaging, Call Centers, CTI/IVR, Call Management, Speech Recognition, Data Switching, Remote Access, WAN/LAN, Access Controls and Biometric solutions, partnering with major suppliers such as AIRAYA, BELDEN, ALGO Communications, TELEDEX, PLANTRONICS, 3M, Bioscrypt, Selea.
This was achieved through:
Keeping a day to day business relationship with our suppliers.
Creating a new SMB Division within the Sales Department.
Restructuring the Operations Department and creating a Maintenance Contracts Sales Division.
Implementing new workflow and administrative processes.
Creating a Presales and Tendering Department.
Developing new markets for the Call Centres and IVR solutions.
Following up cash collections with the Accounting Department.
Setting new rules and regulations.
Budgeting and Forecasting for the year 2008.
Etc….
I started up a company that sells, installs and maintains a wide range of Low Current solutions (Security, Telecom, Networking…).
Most of my work consisted in:
Creating the Sales and Marketing, Technical, Administration and Accounting departments.
Partnering with Telecom and Security products suppliers. Examples being: Panasonic (PBX and Key Telephone systems), 3Com (Data), 3M (Structure Cabling), Protec (Fire Alarm ), Pelco (CCTV solutions), HIT (Biometric solutions), Position Technologies (Access Control), Jeron ( Nurse Calling and Intercom supplier), Paradox (Burglar Alarm solutions), etc…
Marketing these products and solutions to the Lebanese Market through contacts with consultants, contractors, sub dealers and end users.
Creating all the marketing and working tools of the company: Logo, Website, Letterheads, Brochures, Internal paperwork…
Setting up rules and regulations as well as workflow procedures.
Monitoring the day to day work of the sales force.
Monitoring the day to day work of the technical department.
Creating and Managing inventory.
Monitoring and Managing accounting and cash-flow.
Etc…
May 2001 till September 2001 Lebanon Fruit Juice Co. (Bonjus) Fanar, LB (FMCG Company)
Consultant to the General Manager
My work consisted in restructuring the sales department by:
§ Redefining the organizational chart.
§ Setting a new coverage plan.
§ Classifying all existing accounts.
§ Organizing loading of vans.
§ Defining a stock and returns policy.
§ Setting rules and regulations for receivables.
§ Setting new price lists.
§ Motivating sales people by creating a new Commissions v/s Target policy.
§ Introducing Hand-Held Terminals.
§ Setting 2002 Strategy.
July 2000 till January 2001 Pan Arab Publishers Beirut, LB
Sales Consultant
My work consisted of:
§ Restructuring the sales department.
§ Introducing the product (Business guide of Lebanon) to all the advertising agencies in Lebanon.
§ Setting a price list for the advertisement insertions.
§ Selling advertising pages to major customers.
1996 till June 2000 Tetracom sal Beirut, LB
Managing Director of Security Systems Division
My work consisted of:
§ Performing a Market Research for Security Products in Lebanon.
§ Sourcing very good quality Security products manufactured by International companies with high standard recognitions and approvals.
§ Keeping a day to day business relationship with all the suppliers.
§ Introducing these products and solutions to the Lebanese Market through contacts with consultants, contractors, sub dealers and end users.
§ Creating, organizing and monitoring an aggressive sales force capable of achieving an acceptable market share.
§ Creating, organizing and monitoring a technical department to install and maintain these products.
§ Creating and Managing inventory.
§ Monitoring and Managing cash-flow.
We were able to achieve:
§ 20% share in an already populated Market in less than 3 years.
§ 1 Million US$ turnover in 1999.
§ 35 % Gross Margin in 1999.
§ 9 % Net Margin in 1999.
§ Acquisition of new strategic corporate customers.
This was achieved through:
§ Extensive Lebanese market study in order to know thoroughly about the competition and their market shares, the exact line of products and customers.
§ Close relationships with international suppliers. Examples being Pelco (World Leader in CCTV solutions), Autronica (One of the five leading Fire Alarm suppliers in the world), Honeywell WSE (The inventor of proximity Access Control), Jeron ( Nurse Calling and Intercom supplier), Scantronic ( Supplier of Burglar Alarm solutions), etc…
§ International product trainings.
§ Internal sales and technical trainings.
§ Day to day follow-up of new technologies through subscriptions to international security magazines.
§ Implementation of a sub-dealers network.
§ Management of an aggressive sales division and its sales support.
§ Organizing seminars for the major consultants, contractors and corporate customers.
1991-1996 Tetracom sal Beirut, LB
General Sales Manager
My work included managing a sales department which was responsible of selling Telecom products and solutions (Nortel Networks) for the Lebanese market, part of which was implementing a distribution network all over the Lebanese territory.
Tetracom’s market share reached a 35% highest-ever target during those years.
(The largest PABX in the middle-east was sold to the AUB in 1991).
1988-1991 Tetracom sal Beirut, LB
Unit Sales Manager
My work included managing a sales unit which was responsible of the whole Banking sector in Lebanon.
Tetracom’s Telecom market share in the banking sector reached 50% during those years.
1987-1988 Tetracom sal Beirut, LB
Sales Representative
My work consisted in finding new customers and selling them PABXs.
1986-1987 MDS Lebanon Beirut, LB
Sales Representative
My work consisted in selling PCs which were newly introduced to Lebanon.
1979-1983 Beirut University College Beirut, LB BS in Biology-Chemistry
1975-1979 College des Freres Mont la Salle Ain Saade, LB Lebanese Baccalaureate (Experimental Sciences)
1967-1975 College des Freres Sacre-Coeur Beirut, LB Primary studies