Senior Sales Executive
Rocket Internet
مجموع سنوات الخبرة :11 years, 5 أشهر
@Carmudi.ae :( January 2015)UAE
Automotive Advertising
* Performs payments & listing collection activities for all B2C in Abu Dhabi.
* Responsible for contracting, renewal & cancellation of agreement between the client and the company.
* Share statistics & pipeline report with management for each account.
* Enhancing the online user experience by reporting & developing the technicality of the website & the
mobile App to the business intelligent team.(BOB and Sales Force)
* Act as the lead point of contact of all matters specific to all clients in UAE.
* Build and maintain strong, long-lasting customer relationship.
* Coordinate clients' activities in search, content creation and data-driven insight generation, working
closely with the quality teams directly responsible for such functions.
* Working closely with all departments to ensure the CRM works effectively for all aspects of the
company.
* Aggressive Sales call plans to acquire large prospective customers through referrals.
* Effectively meeting customer expectations and handling/Improving sales / reduction of customer
complaints..
* Provide professional customer service to achieve a high percentage of customer satisfaction.
* Maintain a line of communication between officers and other departments to ensure that the team is
aware of new products, policy & service updates.
*Follow up complains of the clients.
* Prepare a daily reports to my superiors.
*External meetings with the existing and potential clients.
Explain vehicle features and demonstrate operation of the vehicle to customers.
*Maintain the necessary paperwork for customer repair calls and questions.
*Communicate to the customer what is required to purchase a vehicle
*Answer customer phone calls and follow up on internet leads.
*Understands automobiles by studying characteristics, capabilities, and features; comparing and
contrasting competitive models; inspecting automobiles
*Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting
prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales
campaigns and promotions.
*Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives;
explaining warranties and services.
*Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or
purchase contracts; explaining provisions; explaining and offering warranties, services, and financing;
collects payment; delivers automobile.
*Provides sales management information by completing reports.
*Updates job knowledge by participating in educational opportunities; reading professional publications.
*Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Financial Skills, Documentation
Skills, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus, Job Knowledge
* Carry out daily operations of the store.
*Actively greeting customers and maintaining a level of conversation during their store visit.
*Dealing with any customer complaints in a professional and courteous manner.
*Maintaining superb visual standards within the store.
*Actively develop new clients and consistently strengthen existing client relationships
*Provide excellent customer service and ensure high standards of service
*Drive sales and elevate brand image to that of modern luxury retail
*Provide excellent aftersales service to ensure customer loyalty
*Assist in Inventory movements and store visual merchandising matters
Win over customers
* Make customers feel valued, welcomed and accepted.
* Treat each customer as if he or she was the most important person on the planet.
* Understand the mindset of a customer.
* Be patient with demanding customers and Listening carefully to what they have to say.
* Having a professional manner when talking to them.
* Being polite and helpful at all times (everyone prefers to talk to nice, pleasant people).
* Always greeting them in a warm and friendly manner while meeting them
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