Supervisor
Majid Al Futtaim
مجموع سنوات الخبرة :10 years, 6 أشهر
• Managing the first BIO Organic Café of Carrefour in UAE.
• Managing Live Cooking Food Section.
• Responsible for opening new stores.
• Managed the opening of 12 Live Food Cooking of Carrefour across UAE.
• Handling store systematically as per company policies and procedure.
• Adhering to all food safety regulations and quality controls.
• Liaising with Operations Manager for Daily Report & store status.
• Making of daily & monthly inventory.
• Sending LPO and Communicating to suppliers.
• Managing & creating staff schedule.
• Training & supervision of new staff.
• Communicating with existing customers ensuring we keep their business. • Ensure the standards of service are delivered.
• Attend to complaints, feedbacks and remedy situations.
• Dealing with customer complaints.
• Dealing with management complaints.
• Provides support to sales agents ensuring they bring sales consistently to help the company grow at a faster rate.
• Creating and analyzing sales reports to identify which strategies is best suitable to use in the market.
• Sending LPO and Communicating to suppliers.
• Communicating with existing customers ensuring we keep their business.
• Ensure the standards of service are delivered.
• Guide/Train new service staff.
• Attend to complaints, feedbacks and remedy situations.
• Managing staff in store training.
• Handling store systematically as per company policies and procedure.
• Dealing with problems.
• Make online reports.
• Preparing Daily Sales Report, Cash Reports in General.
• Working in as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.
• Manage the register, including all credit card and cash operations.
• Ensure a balance of the register at the end of the shift or working period.
• Accept Online and Phone Order Delivery.
• Manage Monthly Inventory.
• Adhering to all food safety regulations and quality controls.
• Take customer orders at the counter & Receive payments and present change to customers.
• Function as the host/hostess of the restaurant &Maker reservations for customers.
• Receive food check from waiters or customers.
• Appeal to impatient or irritated customers, especially during rush hours.
• Manage the register, including all credit card and cash operations.
• Ensure a Balance of the register at the end of the shift or working period.
• To hit all financial targets.
• Present menus to customers and answer questions about dishes and
make recommendations.
• Check customers are enjoying their meals and take action to correct any
problems.
• Work closely with other team members to ensure excellent service is
provided to all customers.
• Stock service areas with supplies such as coffee, food, tableware, and
linens.
• Organize work schedule from the room status list, arrivals and departures.
• Distribute linen, towels and room supplies using wheeled carts or by hand.
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar. & Replace dirty linens with clean items.
• Inspect and turn mattresses regularly and Store all dirty laundry in line with company policy.
• Monitor guest laundry bags.
• Replace laundry bags and slips.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to prescribed layout.
• Respond to guest queries requests and respond to calls for housekeeping
problems such as spills, broken glasses.
• Deliver any requested housekeeping items to guest rooms.
• Remove room service items and Organize and restock cart at the end of
the shift.
• Ensure confidentiality and security of guest rooms & Follow all company
safety and security procedures.
• Report any maintenance issues or safety hazards and Observe and report
damage of hotel property.