marketing and sales specialist
Teleperformance - Portugal
Total years of experience :15 years, 1 Months
Meta social media specialist fb, instagram and whatsapp
responsible of a portforlio of 300 advertisers from ME in terms of accounts management and budget
handled cold calls and requested meeting from different advertisers
KPI analysis for clients entire account. cpr cpc roas and cpm
advisor on content creation that can affect their presence on social media
Managed and supervised the transition to the new concept/showroom in the furniture industry.
Initiated direct implementation of a new plan and floor restoration.
Induction and implementation of new brands under the new concept.
Placed and completed several selection from foreign supplier with bet orders.
Supervised all VM tasks and ensured the right guidelines are met.
Responsible of creating the right story for each setup and reflecting brand image.
Managed the performance and development of showroom staff to ensure that business goals are met.
Organized and planned all showroom events.
Ensured all quotation detail the right prices to prevent future complaints
Completed showroom administration and ensure compliance with all policies and procedures.
Daily follow up on all sales leads
Developed business strategies to optimize profitability.
Wrote and ensured the implementation of new SOP
Introduced new Incentive schemes to increase individual achievements.
Direct contact with local supplier for all furniture complaints and modifications.
Settled value pricing for all furniture items along with market visits.
Introduced appraisal system rated on competencies and individual skills.
a leading role in developing managers and sales team for better turnover in furniture, bedings bathroom, lighting and bath linen.
A leading role which is to coach and develop managers and sales team for turnovers under furniture lighting bed and bath linen, bathroom.
Acting as operation manager, accountable of 4 franchise stores in terms of sales stock staff and customer service
responsible of runing the store to meet company's target
managing and motivating the team to increase sales and ensure efficiency
analysing sales figures and forecasting future sales volumes to maximise profits
dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance