As Lead
Kaya Skin Clinic
Total years of experience :4 years, 6 Months
AUGUST 2009-FEBRUARY 2012 Kaya Skin Clinic
Hyderabad
Client coordinator
Roles and Responsibilities: As Lead:
• Functioning as profit head and reporting to Regional Manager (hydrebad)
• Handling day to day operations of the branch
• Setting sales target and offering schemes to increase sales coordinating with Marketing Head
• Indenting, inventory control, stock check and stock maintenance
• Monitoring competitors activities
• Handling Customer complaints
• Presentation and MIS function
• Maintaining Optimum level of Opex: turnover ratio
• HR Functions like in-house training, staff welfare, handling operational staff of 15 members.
• Maintaining service quality for customer in order to give a wow experience
SEPTEMBER 2007 - SEPTEMBER 2009 Kingfisher Airlines,
Hyderabad
Guest Services Agent
• Establish quality atmosphere at work place by delivering consistent quality service, which
complies with agreed Service Standard, and Standard Operating Procedures in-order to
Achieve Guest satisfaction and reduce complaints related to service failure or attitude.
• To provide consistent quality service to the Guests at any designated area (Check-in,
Boarding Gates) in time with agreed Service Standards and Standard Operating Procedures.
• Maintain safety and security by consistently applying the Company's Safety Policy and security standard while executing their duties.
• Being proactive in assisting co-workers and seniors in specific Guest service activities.
• Effectively implement contingency procedures in the event of system outage.
2008 - 2011 BBA (Correspondence) from Sikkim Manipal University Graduation 83%
2005 - 2007 D'souza English Medium School Intermediate 75%
2002 - 2005 St.Thomas English Medium School High School 82%