Richa Taneja

• Led end-to-end HR Operations for 400+ ground staff across Airport Operations, full employee
lifecycle from onboarding, transfers, and promotions to exit and Full & Final Settlement
• Administered HR Shared Services: letter management, IJPs, SAP HCM offer/appointment
letters with zero backlog, and weekly MIS dashboards covering 16, 000+ workforce.
• Managed full BGV lifecycle- vendor coordination, audit documentation, compliance tracking,
and CHRO-level escalation- achieving 100% audit-readiness.
• Partnered with senior leadership to align HR strategies with business goals, supported
headcount planning for seasonal operations and network expansion.
• Drove end-to-end Performance Management Cycle (KRA/KPI goal-setting, mid-year reviews,
annual appraisals) for 400+ employees, identified HiPos and built succession pipelines.
• Handled employee grievances end-to-end within SLA using ServiceNow (SNOW), maintaining
95%+ SLA adherence.
• Administered benefits and insurance (health, life, personal accident) for workforce; served as
escalation liaison for claims resolution.
• Spearheaded talent acquisition for Inflight Services (crew & non-crew) and blue-collar
workforce — vendor panels, walk-in drives, campus recruitment, contract negotiations.
• Collaborated on international HR project to develop HR policies for global employees;
administered cross-border relocation and transfer policies.
• Leveraged AI productivity tools (Be10x) to automate HR documentation, reporting, and data
workflows — reducing manual effort by ~30%.
• Experienced in managing multi-national, multi-cultural workforce across base stations —
directly transferable to UAEs diverse expat workforce environment.
• Familiar with cross-border relocation, visa documentation coordination, and international
employment contract management — key requirements for UAE HR roles.

• Managed end-to-end onboarding, induction, and full-cycle recruitment — sourcing, interviews,
salary negotiation, and position closure within SLAs.
• Maintained compliance P-files; prepared monthly headcount and attrition reports for
leadership.

• Sourced and screened candidates; coordinated client interviews, salary negotiations, and
smooth joining formalities with complete documentation.

Managed full recruitment cycle for clients including American Express, Havells, Airtel; handled
ER, disciplinary proceedings, and terminations.