richard germie rodriguez

-Maintaining availability and processes of ERP Server
-Monitoring Backups and testing of restored database of ERP system
-Managing Helpdesk system and Internal Email for Head office and Sharjah Branch
-Managing External Email accounts through Etisalat mail service
-Maintaining VPN and remote connectivity of all the Branches
-Daily monitoring of Anti-virus server and status for end-users
-Assisting Technicians for network-related issues in deploying and installing new MF Printers to the customer
-Coordinating with Samsung Technical Support Department for customer’s issues and Claims processes
-Visiting customers for troubleshooting of network-related issues of MF Printers
-Troubleshooting LAN/WAN network connectivity, hardware and software issues of workstations on all office branches
-Preparing workstation for new employee and installing necessary softwares
-Configuring and troubleshooting of Microsoft Outlook
-Reports to GM with regards on the processes and progress within IT department on a day-to-day basis
-Managing and Troubleshooting Time Attendance devices for all the branch.
-Creating user profile and generating time attendance of all employees
-Installing Firmwares, Updates, Drivers and Solution of Samsung MF Printers
-Maintaining inventory for IT Department properties and preparing list for disposal of devices.
-Processing application and requests of company’s account in Etisalat and Du

-Troubleshooting workstations and network connectivity problems
-Software installation, configuration and update for 100 end-users
-Adding new work stations to the domain
-Preparing and installation of required softwares for new workstations
-Configuring and troubleshooting network issues on printers and scanners
-Checking network connectivity and observing CCTV cameras and Temperature alerts
-Provide helpdesk support to end-users
-Installation of Operating System (Windows)
-Basic troubleshooting of Microsoft Outlook issues and mail archiving
-Preparing lists of IT products that needs to be purchased and replaced
-Collecting, retrieval and replacement of old IT products from the users for proper disposal
-Contacts and follow-up suppliers for company’s IT products purchase orders and deliveries
-Reports to manager regarding processes and progress in IT department on a day-to-day basis
-Doing maintenance for IT properties and updating of IT inventory daily
-Collecting and comparing quotations from suppliers in preparation of purchasing new IT products
-AD-HOC IT support and troubleshooting on company events and big meetings

-Measuring the coverage, capacity, and QoS of a mobile radio network
-Gathering of data using specialized electronic software which connected to UE
-Improving signal strength, intensity and quality through RF tuning and optimization
-Analyzing data gathered from PRE drivetest and making reports for better results
-Making reports for POST drivetest and checking for improved signal strength
-RF signal optimization in-building system (IBS)
-Reports to manager for proper scheduling of cell sites and area that needs to be tuned or optimized

-Assigned on Technical Department
-Monitoring of Audio Modulation
-Technical and Audio Personnel
-Reports to Audio Engineer about the problems and issues that needs to be solved