RICHARD HADDAD

Approve and regulate new medical residency requests and approve social cases.
• Approve operations contacts i.e. insurance and maintenance
• Submit monthly operational and financial reports as well as annual global reports to the Board of Directors of NGO.
• Develop close relations with Ministries of Health, W.H.O. and Ministries of social affairs.
• Submit reports related to public administrations and ministries to the office of the National Council for legislation.
• Responsible for activation and implementation of contracts.
• Create and maintain schedule of operational activities, visitation by potential partners, and employee work hours.
• Manage and coordinate with doctors, medical and nursing services for each resident.
• Communicate with residents in order assure that the best humanitarian care possible is being delivered to residents.
• Meets with residents to discuss their own personal well-being and enact any needed responsibility and scheduling changes.
• Oversees and organizes the movement of medicine, foodstuffs, cleaning materials, maintenance parts etc.
• Organizes and approves procurement procedures as per international standards.
• Approve and organize recreational activities for elders.
• Schedules meetings with key shareholders, schools, parishes, associations and NGO‘s events.
• Analyze the merits of each job within the framework of the work organizational plan.
• Presents new needs for employee hires and job responsibilities.
• Writes job descriptions and present them to the Board of Directors.
• Receive job applications and conduct interviews.
• Determine and maps monthly shift schedule and supervises its implementation on a weekly and daily basis. Organize training program and the duration for new employees.
• Ensure the successful integration of new employees into the team.
• Evaluate employees work performance, shares evaluation with the employee and presents to the Board of Directors recommendations for promotion, mention, changes in compensation or dismissal.
• Organize and schedule training sessions for new and old employees.
• Manage medical and nursing Services based on client personalized needs.
• Manage with rheumatologists, geriatric doctors, psychiatric physicians, physiotherapists, occupational therapists, nutritional therapists the work ethic and performance levels provided by the nursing staff with the aim of securing the best compassionate care possible whether at the facility or during home care.

2013- December 2011: Corporate Insurance Operations Manager reporting to Averda group CFO.
Overall strategic and operational responsibility of the entire Insurance Department which offers motor, health, home & property and FG&A insurance to consumers and corporations.
• Work with the Finance, Sales & Marketing and Operations teams to develop new and deliver new business initiatives
• Working closely with the business development teams to increase revenue generation and market share
• Manage risks and conflicts of interest.
• Implementation and adherence to statutory and industry regulations, standards and practices related to the law and insurance activities in the local and international markets.
• Ensure that the most cost effective policies are implemented to meet the company’ requirements
• Develop strong relationships with insurance companies, brokers and vendors.
• Service delivery of excellent client service through effective team management and claims sections customer service.
• Continuous improvement and implementation of efficient processes and systems to ensure speed, accuracy and efficiency of service


Operational and Financial Risk Management: Preparation and launching of Averda Request for Proposal covering Averda operational activities in UAE, KSA, Oman, Qatar, Morocco, Angola, Europe(Ireland) and Lebanon.
• Analyzing results and discussion making of the RFP with CFO and CEO.
• Service Level Agreement implementation with insurance company and other suppliers.
• Risk Assessment of Averda group operations throughout all countries.
• Resolving major claims and Jumbo claims with CEO and board of directors of insurance company.
• Implementation of insurance services (policies and procedures) within Averda HR and finance departments across all Averda subsidiaries in GCC and Lebanon.
• Reviewing Statistics, analyzing and implementation of enhancements of risks.
• Locations survey with detailed recommendations for KSA, Qatar, Oman and UAE operations.
• Audit HR and finance departments in each Averda subsidiary regarding insurance performance and adequacy with SLA and contracts.
• Business development projects analysis for tenders
• Review, comment and approve all Averda tenders regarding insurance requirements and conditions.
• Providing estimation cost in projects financial budget modeling.

Reporting to Corporate HR director Formed an integral part of HR& A team focusing on setting up averda academy. Beside Handled all administrative requirement of locations of assessment centers inside and outside Lebanon and the academy location construction works
• Budget preparation and negotiation.
• Manage all administrative functions as per corporate standards and implementing policies and procedures across Averda subsidiaries in KSA, Dubai, Sharjah, Abu Dhabi, Qatar, Morocco and Oman.
• Project Planning for establishment of new companies and projects.
• Contracts management
• Manpower budget and requisition
• Interviewing candidates for recruitment
• Travel Department management
• Prepared insurance request for proposal of averda group, reverted with analysis to CFO and insurance committee.
• 2007 - 2010 Insurance Operations Coordinator
• 2008-2009 Head of acquisition team of Technique waste Management LLC Oman acquired company at Sultanate Oman in screening/auditing of HR, administration, clients contracts and MWTP operations including financial status finding flows and reporting to group CEO.
• Finalization of a complete profile booklet report of technique waste Management post due diligence report.
• 2009 Part of the acquisition and handling over team of Wasteco Dubai UAE
• Part of HR team post due diligence in handling over of Personnel, insurance, allocation of workers, payroll data constitution, HR and administration travel of workers, visa’s, work permits renewal and validity, warnings.
• HR Employees’ files auditing and allocation in operations
Responsible also of Procurement, Inventory, IT data handling over Supply chain survey and enhancement.
• Implementation on company’s vehicles fuel payments through credit card.
Coordination with PRO’s for foreign employee’s visas.

Commercial Insurance Company, Zouk Mikhael Highway, Lebanon. Since February 1993.

• 2001-2006 worked Head of Underwriting Department Personal Line and Miscellaneous.
• 1993-1994 vehicle insurance department
• 1994-2005 Responsible of Medical and Life Department
• 1998-2005 Responsible of ALO Emergency Line Assistance. (Certificate of achievement from TelePerformance- Global telemarketing & TeleServices solutions).
• 2001 till now responsible of Travel Assistance.
• 1998 -2005 sharing in the decision and workout of the reinsurance treaties of Life and Medical branches.
• Representative of Commercial Insurance in a Medical pool in the Lebanese market.
• Delegated several times representing Commercial Insurance Co. In the ACAL - Medical committee.
• Moreover good knowledge and main assistance for the responsible of the general department non-life from time to time.
(as per Below “Job Description”)

• Bank & Insurance marine seminar 1994 ACAL.
• Underwriting Life seminar for Lebanon - Swiss Re -1995.
• General Arab Insurance Federation (GAIF) 1996.
• Underwriting life seminar - GE frankona 1997.
• Association Internationale des établissements Francophones de formation a l’assurance 1998.
• International Marine Insurance seminar - Phoenicia 2001.

Life Seminar conference in 1999 at St. Joseph School room (lectured by myself and Mr. Zaki Zaher- Former ALICO agent)

• Underwriting: negotiations of terms, conditions and prices for groups and individuals with Brokers, agents and clients.
• Preparing offers Groups and individual.
• Reassurance : negotiations for treaty renewals with reinsurers
• Launching new products.
• Authority for Signing all types of policies.