Richard Marques Leitao

Apr 2012 to date Head of Delivery for Telefónica Global Account in NSN

My responsibilities include
• Services Head in NSN for all TEF Opco worldwide
• Line management of an organization up to 1000 people worldwide
• CXO and board level interaction on all service issues and managed business volume of 600 Million Euros.
• Ensued profit for all NSN Telefónica Global Account Services business lines
• Organisation responsibilities for all service projects and full P&L responsibility
• Report to senior management and NSN board regularly
• Setup and assure that all business KPIs such as Cost Adherence and Project Performance through strict
governance models for all projects and operations

Key achievements
• Designed and deployed strategic initiatives to reduce costs on all projects using Global Delivery Centers and improved team synergies
• Directed and executed turnaround actions for Latin America business
• Ensured increased profitability on all service operations, considered Best in Class among the NSN Europe&Africa
cluster
• Ensured smoothless performance of O2 network during 2012 Olympic games. Direct recognition received from the customer
• Performance evaluation in 2012 among the top 5% resources in the Company - "Outstanding"

Jan 2011 to Mar 2012 Customer Operations Manager Telefónica South Europe in NSN

My responsibilities included
• South Europe responsibilty for Telefonica accounts in NSN

Key achievements
• Turnaround of services margin for more than 10 points
• Team leader of an organization of +100 people
• Ensure successful rolle out of 5000 BTS per year in Spain
• Turnaround of IMS project in Czech, improving margins and customer satisfaction, after receive the project in very bad shape
• Re-structure of South Europe services teamin order to optimise costs and improve efficiency
• Performance evaluation in 2011 among the top 5% resources in Company - "Outstanding"

Jun 2010 -Jan 2011 Customer Operations Manager for Telefónica Spain in NSN

Hired by NSN to turnaround 2G swap project that was about to be cancelled by the customer

My responsabilities included
• Effect turnaround of problematic 2G Swap project and deal with serious CXO level escalations
• Review implementation contracts and performance
• Re-negotiate subcontractor agreements
• Prepare turnaround plans and present to CXO level in customers and board in NSN

Key achievements
• Project completed on time and below budget, with great customer satisfaction
• Services margin improvement of more then 10 points
• Great recognition from TEF Spain CTO and COO


2

Jun 2000 - Jun 2010 Several roles in NORTEL NETWORKS Portugal and Spain

• Iberian Services team leader always looking to ensure Operating profit, and business volume targets.
Experiences with Wireline and Wireless sector in all major Iberian customers
• Experience with 3G, WiMAX, VoIP switching, DWDM, ATM, Enterprise solutions projects
• First 40G deployment in Spain for Telefonica submarine cable between Peninsula and Baleares
• First 3G contracts in Portugal with the 3 main operators
• Complete start up of Service and Project Management Department in Portugal - Telecom sector

Jun 1996 - Jun 2000 ALCATEL PORTUGAL SA

• Head of Service and Project Management for Transport Automation department
• Complete start up of Service and Project Management Department in Portugal - Transport Automation
sector.
• Governamental project delivery in for High-Speed lines in Portugal