SENIOR OFFICER
EROS GROUP
Total years of experience :8 years, 2 Months
• Ensures that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspect of customer service.
• Receiving and distributing messages from telephone and emails as appropriate and cascades to the member of the team.
• Handling showroom paper works, such as Daily Sales Report, Cash / Cheques deposits handling and manage inventory.
• Maintain an awareness of all promotions and advertisements.
• Preparing product feature card and assist in completing price changes with the department.
• Assist in processing and replenishing merchandise and monitor floor stock.
• Assist in floor moves, Merchandising and Display Maintenance.
• Communicate customer requests to management.
• Attend product orientation, training and seminars.
• Attend after sales service, customer complaints and queries to obtain customer service satisfaction.
• Assist in ringing up sales at registers and / or bagging merchandise.
• Performed other duties as required.
• Performed desktop support to employees in person and by telephone.
• Trouble shot network connectivity and user access issues, Active Directory.
• Planned, developed, and led interactive skill-building software training classes for staffs and personnel.
• Provided software training on an individual and small group basis within a classroom setting.
• Played a key role in ensuring a proficient workforce and significantly reducing system downtime.
• Built and maintained computer systems and performed memory upgrades.