Secretary cum Receptionist
Real Pilates
Total years of experience :19 years, 8 Months
• In charge for all bookings for all group and private class in the studio.
• Answer all inquiries and telephone call of the client.
• Responsible in creating daily sales and closing reports.
• Providing total customer satisfaction.
• Assisting and helping manager to operate the new system for booking.
• Doing and computing instructor’s monthly commissions.
• Provided first level technical support for Fujitsu notebooks and tablets
• Troubleshooting of network connection, software and hardware related issues
• Setting up of RMA (Return Material Authorization) and parts orders
• Installation of Fujitsu related software and drivers
• Handled voice, chat, web and email support for clients.
• Consistently one of the top performers
• Being a Team Leader of Mortgage Account, I was the one who verifying and qualifying the lead that was generated by the agents.
• Motivating agents, to get more leads and better deals to customers.
• Being Sales Executive, I was the one who close deals for the company.
• Getting more accounts for the company.
• Dealing with CEO of different companies in USA.
• Doing demos, creating and making scripts for the close accounts.
• Coordinate with the CEO, for all close accounts.
• Generating leads for the Mortgage Account
• Dealing with the Business to Consumer.
• Giving better rate to a consumer for their mortgage.
• Setting appointment to a Loan Officer.