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Richelle Marasinghe, Activation Specialist

Richelle Marasinghe

Activation Specialist·W.I. Tel Solutions (Pvt) Ltd

Sri Lanka

Higher diploma, International Relations

Work experience

Total years of experience: 8 years, 0 months

Activation Specialist

October 2025 - Present

W.I. Tel Solutions (Pvt) Ltd

Dehiwala-Mount Lavinia, Sri Lanka

October 2025 - Present

• Activate new service accounts and ensure all necessary
documentation, system setup and client information is complete and
accurate.

Company industry:
Telecommunications

SENIOR BUSINESS DEVELOPMENT ASSOCIATE

April 2021 - April 2025

SOFTLOGIC LIFE INSURANCE PLC

Colombo 3, Sri Lanka

April 2021 - April 2025

• Lead Generation Identifying and pursuing new business
opportunities. This may involve researching and targeting
potentialclients or customers, attending industry events,
and using various methods to generate leads

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

JUNIOR EXECUTIVE CREDIT CARE

August 2018 - August 2020

MOBITEL (PVT) LTD

Colombo 2, Sri Lanka

August 2018 - August 2020

• Negotiating payment plans and settlements with
customers torecover outstanding debts.

Company industry:
Telecommunications

CALL CENTRE ASSISTANT

June 2016 - July 2017

ASIA ASSET FINANCE (PVT) LTD

Colombo 3, Sri Lanka

June 2016 - July 2017

• Effectively communicate with customers using clear and concise
language.Call Centre Assistants should be able to convey
information, instructions, and solutions in a professional and
friendly manner.

Company industry:
Financial Services

Education

Metropolitan College

October 2024

October 2024

Higher diploma, International Relations

Sri Lanka

240 credits.

British way English Academy

October 2016

October 2016

Diploma, English

Sri Lanka

Methodist College

August 2015

August 2015

High school or equivalent, Arts

Sri Lanka

Skills

Patience
Expert
Patience
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
MARKETING
Expert
MARKETING
Expert
Time Management
Expert
Time Management
Expert
Sales Strategy
Expert
Sales Strategy
Expert
TELEMARKETING
Expert
TELEMARKETING
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
Negotiation,
Expert
Negotiation,
Expert
Collaboration
Expert
Collaboration
Expert
SALES
Expert
SALES
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert
Lead Generation
Expert
Lead Generation
Expert
Communication & Teamwork
Expert
Communication & Teamwork
Expert

Languages

English
Expert

Training and Certifications

Certifications
Certificate, Computer.

Hobbies

  • badminton.
  • 100m running
  • long Jump,
  • chess,
  • drama competitions.
  • inter-house singing
  • I