AUDIO ENGINEER/MUSIC TECHNOLOGIST
MEDIACOM INTERNATIONAL LLC
Total years of experience :10 years, 0 Months
• Managed the music technology department
• Responsible for the growth of the company’s music library
• Made thousands of karaoke tracks from scratch. (Music: English, Tagalog, Arabic, Indian, and more)
• Audio Editing, Mixing, Mastering, Recording
• Video Editing
CUSTOMER SERVICE/TECH SUPPORT REPRESENTATIVE
• Provided customer service and technical support over the phone
• Provided information on all Mediacom products to old and new customers
• Made sales calls (outbound) for soliciting business from new customers
SALES
• Participated in different events such as GITEX and other social events in Dubai, promoting and selling Mediacom Karaoke products.
• Provided excellent customer service by maintaining telephone etiquettes and good voice level whilst responding to telephone calls
• Responsible for the phone number portability (Transferring of Mobile/Landline phone number(s) from one Telecommunications Company to SPRINT TELECOM
• Took inbound calls for providing service and product information
• Provided callers with information on the data packages and promotions
• Resolved customers’ technical issues over the phone
• Generated tickets for problems that cannot be resolved over the phone
• Up-sold services to existing customers
• Made sales calls (outbound) for soliciting business from new customers
• Maintained call logs
• Introduced new courses & prepared course objectives and outlines for the new courses
• Provided a variety of planned learning experiences using a variety of media and methods in order to motivate students
• Well acquainted with selecting, connecting and using appropriate peripherals associated with:
o The School LAN
o Computer lab server
o Classroom based
o Networks
• Trained faculty teachers advanced computer learning
• Maintain a database record for all trainees in my classes including attendance & performance
• Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence.
• Responsible for controlling all documentation related activities in a project
• Receiving, Checking, Monitoring, Distributing, and Filing of documents
• Assuring that all the documents of the DCC is accurate and error free
• Responsible for calibrating measurement tools used in the production
• PC software installation, and hardware troubleshooting
COMPLETED THE BACHELOR'S DEGREE