Ricky Saldua, Restaurant Supervisor

Ricky Saldua

Restaurant Supervisor

Lander’s Superstore Food Central

Location
Philippines
Education
Bachelor's degree, Bachelor of Science in Business Administration
Experience
18 years, 10 Months

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Work Experience

Total years of experience :18 years, 10 Months

Restaurant Supervisor at Lander’s Superstore Food Central
  • Philippines - Quezon City
  • November 2021 to August 2023

Duties and Responsibilities:
• Doing Admin reports ( daily and monthly )
• Making sure that staff is learning and keeping them motivated at all times.
• Helping ensure that our customer had a satisfying experience when it comes to the quality of service.
• Handle costumer complains and VIP guests.

Restaurant Supervisor at Original Cake
  • Philippines - Quezon City
  • November 2019 to April 2021

Duties and Responsibilities:
• Overall OIC in terms of Operations.
• Doing Admin reports ( daily and monthly )
• Trains my staff to be more efficient and esponsible.
• Ensure that my store hit all the targets given by the Investors and Superiors.
• Make sure that Company Rules is being followed.

Restaurant Supervisor at Kam’s Roast
  • Philippines - Quezon City
  • September 2018 to February 2019

Duties and Responsibilities:
• Making sure that staff is learning and keeping them motivated at all times.
• Helping ensure that our customer had a satisfying experience when it comes to the quality of service.

Store Supervisor at Banana Leaf
  • Philippines - Makati City
  • January 2017 to August 2018

Duties and Responsibilities:
• Responsible for monitoring the flow of the guests and the service of my staff.
• Helping the superior to delegate staff.
• Handle costumer complains and VIP guests.

Restaurant Supervisor at Chinatown’s Bestfood the Buffet Specialists –Banawe, Quezon City
  • Philippines - Quezon City
  • May 2010 to September 2016

Duties and Responsibilities:
• Responsible for monitoring the flow of the guests and the service of my staff.
• Listen to hourly associates’ suggestions for improving how work is done and guests are served. Gain management support as needed to act upon suggestions.

Waiter at Gerry’s Grill –Libis, Quezon City
  • Philippines - Quezon City
  • February 2008 to August 2008

Duties and Responsibilities:
• Help ensure the safety and comfort of the restaurants patrons.
• Be responsible to the restaurant by completing assigned tasks.
• Work efficiently and tactfully to serve customers in a manner that they will appreciate and will make them want to return to the restaurant.

Crew trainer, Crew chief and Team leader at Mcdonald’s–Starmall Shaw Blvd. Mandaluyong City
  • Philippines - Mandaluyong City
  • August 2000 to November 2006

Duties and Responsibilities:
• Provides customers 100% total satisfaction.
• Trains newly hired crews.
• Remind the crew members of their responsibilities.

Education

Bachelor's degree, Bachelor of Science in Business Administration
  • at Philippine School of Business & Administration
  • March 1997

Specialties & Skills

Maintaining Business Relationships
Managing Employees
Customer Focus
Customer Service Oriented
Resolving Customer Complaints
Food safety
Teamwork, Communication
Leadership
Communication
Multitasking
Handling customer enquiries

Languages

English
Intermediate

Hobbies

  • Watching Movies