AVP, Network Sales Manager
Al Hilal Bank
مجموع سنوات الخبرة :10 years, 10 أشهر
Selected to handle the Abu Dhabi and Al Ain area by Sr. Management.
Manage the Sales Force of Al Hilal Bank for all assets and liabilities products
Manage a team of 5 sales managers / Supervisors and 50 direct sales agents
Ensure seeking alternatives to contain costs and savings. Maintains up to date records and controls costs within budget.
Display fully independent proficiency in recruitment interviewing.
Coordinate & discuss with Sharia’a committee all issues related to personal banking group to assure compliance with sharia’a principles
Empowering staff by removing obstacles to achieve business goals, focusing on results and delivering what is promised on time and within budget
Ensure compliance with the bank’s policies & procedure
Provide back up support to branches for all products
Work along with products team on developing the bank's products, process and credit policies.
Top Sales Team achievements for 2013 (Till Sep 2013).
Display fully independent proficiency in recruitment interviewing.
Ensure all DSAs are aware of products and promotions of the Bank.
Monitor DSA performance on a daily, weekly and monthly basis.
Take corrective action as necessary by reporting to Head of Sales & Branches.
Ensure the teams are allocated territory for maximum productivity.
Effective leadership, motivation and development of a dynamic team of 2 Sales Supervisors and 25 Sales Advisors in Abu Dhabi
Meet monthly/yearly sales targets (Budget and Stretch) as agreed with Head of Sales & Branches.
Ensure that DSAs maximize cross-selling opportunities.
achieved 25% of bank portfolio.
Top Sales Team achievements for 2009, 2010, 2011.
Product Analysis to determine the Personal Lending Product Ratio.
Strategic management and development of the outdoor sales personal lending with the aim of becoming a major personal loan generator.
Effective leadership, motivation and development of a dynamic team of 10 relationship officers to achieve targets set.
Establish competitive lead generation processes including building prospect database.
Monitor Quantity and Quality of outbound calls.
Maximize cross-selling opportunities.
Ongoing development sessions to ensure 100% product knowledge and key marketing and selling points to display RAKbank’s products as the premium, ultimate choice for the prospects.
Empowering staff and matching core competencies and capabilities with customer and business requirements.
Developing a service culture that permeates every single job function of a combined sales and service offering. Achieving Sales through exceptional Service.
Overall, customer satisfaction of 95% through service calls-back survey.
Significant contribution to data warehousing through customer profiling and data updates when required.
Developed methods to have full customer optimization in the bank.
Developed, maintained and updated Service Level Agreements between the Personal Loans Division and other Interacting departments.
Carry out team building activities to enhance motivation and team spirit at least once every month.
Ensure all processes/procedures are risk free and corrective measurements are taken on the spot.
Provided superior financial services, which exceed the customer’s expectations.
Delivered an unbiased, competent, timely and error free service.
Profiled each client to understand their needs and tailor plans to their comfort.
Ensured extensive training in accordance to RAKBANK’s guidelines.
Provided Back End Review with all pertinent requirements information both in the form of documents and information regarding Personal Loan product transactions to ensure timely online audit.
Liased between the associated departments to ensure smooth processing.
Developed a high energy, tracking system with a high degree of usability which allowed PAL executives to monitor and track information effortlessly, thus overall enabling better pursuit of strategic goals for the department.
Facilitation of Training Needs - Organized a structured comprehensive training. Trained on Product information, systems and procedures and selling techniques.
Overall responsibility for new Phone-a-Loan agents’ certification.
Responsible for ensuring that Relationship Officers are aware of their cases that are pending and doing daily follow ups to resolve cases.
Contributed 30% of the half-yearly target.
Interact with customers to understand their banking needs.
Provide excellent customer service and resolution to achieve customer loyalty.
Follow the Bonus delegation procedure Adding/Dropping as per credit card policy.
Convert “cold inbound:” to sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Contributed in Developing an efficient unique service named “Phone-A-Loan” to offer new personal loans and top-up loans to existing clients to set and achieve new financial targets.